My previous version of Lr was working perfectly. I upgraded to the new Lr v10 and converted my Catalog. Now the Import function won't work. On selecting Import, the window opens, displays "Loading..." and hangs.
Does anyone have a fix for this? Does Adobe even care?!
Crash or freeze, Import and export, Problem or error
I believe I should include my system information -
Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ] License: Creative Cloud Language setting: en Operating system: Windows 10 - Business Edition Version: 10.0.19041 Application architecture: x64 System architecture: x64 Logical processor count: 24 Processor speed: 3.8 GHz SqLite Version: 3.30.1 Built-in memory: 65459.5 MB Real memory available to Lightroom: 65459.5 MB Real memory used by Lightroom: 2367.5 MB (3.6%) Virtual memory used by Lightroom: 2614.6 MB GDI objects count: 753 USER objects count: 1970 Process handles count: 2339 Memory cache size: 1647.1MB Internal Camera Raw version: 13.0 [ 610 ] Maximum thread count used by Camera Raw: 5 Camera Raw SIMD optimization: SSE2,AVX,AVX2 Camera Raw virtual memory: 681MB / 32729MB (2%) Camera Raw real memory: 685MB / 65459MB (1%) System DPI setting: 144 DPI (high DPI mode) Desktop composition enabled: Yes Displays: 1) 3840x2160 Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1660 SUPER (220.127.116.1108)
(I've reomoved a lot of stuff that didn't seem relevant)
I have to say ... rather shocked and disappointed to discover that Adobe doesn't have a proper HelpDesk to deal with user problems. After a decade of using their products, this is pushing me toward other applications that are more reliable and provide proper support.
I saw exactly the same symptom. Based upon what I saw in Windows Task Manager, Lightroom was acting on the catalogue in some way. After forcing the program to end mor ethan once and then rebooting my computer, I finally decided to let the program continue on its own until I saw that it had completed whatever it was doing. I worked on other things.
After some time, which I did not measure, Lightroom did advance to another screen. Then the import worked. I have tried two imports since then and they both worked. So my guess is that some bug in the software causes Lightroom to spend a very large amount of time to "do something" to my 13,000+ photo catalog.
Of course I don't know if this will work for your situation, but I recommend giving it a try.