Lr v10 hangs when Importing

New Here ,
Oct 23, 2020 Oct 23, 2020

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My previous version of Lr was working perfectly. I upgraded to the new Lr v10 and converted my Catalog. Now the Import function won't work. On selecting Import, the window opens, displays "Loading..." and hangs.

 

Does anyone have a fix for this? Does Adobe even care?!

TOPICS
Crash or freeze, Import and export, Problem or error

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New Here ,
Oct 23, 2020 Oct 23, 2020

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I believe I should include my system information -

 

Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19041
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.8 GHz
SqLite Version: 3.30.1
Built-in memory: 65459.5 MB
Real memory available to Lightroom: 65459.5 MB
Real memory used by Lightroom: 2367.5 MB (3.6%)
Virtual memory used by Lightroom: 2614.6 MB
GDI objects count: 753
USER objects count: 1970
Process handles count: 2339
Memory cache size: 1647.1MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 681MB / 32729MB (2%)
Camera Raw real memory: 685MB / 65459MB (1%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1660 SUPER (26.21.14.4108)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\User\Pictures\Lightroom\Lightroom Catalog-2-2-v10.lrcat
Settings Folder: C:\Users\User\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Aurora HDR
3) Facebook
4) Flickr
5) Loupedeck2
6) MIDI2LR
7) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 21c4
Subsystem : 40131458
Revision : a1
Video Memory : 5991
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (JDS Labs UAC2 DAC (XU208))
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x42
Direct2DEnabled: false

(I've reomoved a lot of stuff that didn't seem relevant)

I have to say ... rather shocked and disappointed to discover that Adobe doesn't have a proper HelpDesk to deal with user problems. After a decade of using their products, this is pushing me toward other applications that are more reliable and provide proper support.

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1660 SUPER (26.21.14.4108)

So NVIDIA GPU  driver v441.08. Per NVIDIA website, current is v456.71

 

Use your copy of NVIDIA GeForce Experience to update it, select custom install method as to cause a clean install.

 

Adobe often list updating GOU drivers as a possable solution.

 

 

 

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LEGEND ,
Oct 23, 2020 Oct 23, 2020

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Also, create a new catalog. Test that. Any difference?

 

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New Here ,
Oct 31, 2020 Oct 31, 2020

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Hi, NZ,

 

I saw exactly the same symptom. Based upon what I saw in Windows Task Manager, Lightroom was acting on the catalogue in some way. After forcing the program to end mor ethan once and then rebooting my computer, I finally decided to let the program continue on its own until I saw that it had completed whatever it was doing. I worked on other things.

After some time, which I did not measure, Lightroom did advance to another screen. Then the import worked. I have tried two imports since then and they both worked. So my guess is that some bug in the software causes Lightroom to spend a very large amount of time to "do something" to my 13,000+ photo catalog.

Of course I don't know if this will work for your situation, but I recommend giving it a try.

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