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LR will not launch Apple Mail

Community Beginner ,
Apr 02, 2017

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Inexplicably, my (Apple Mail) no longer launches when I export an image from Lightroom? It "prepares the files" ..then does not launch Apple Mail. They must go somewhere? I have emailed thousands of images in the past and this is a new and frustrating behavior. Thanks in advance!

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LR will not launch Apple Mail

Community Beginner ,
Apr 02, 2017

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Inexplicably, my (Apple Mail) no longer launches when I export an image from Lightroom? It "prepares the files" ..then does not launch Apple Mail. They must go somewhere? I have emailed thousands of images in the past and this is a new and frustrating behavior. Thanks in advance!

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Apr 02, 2017 0
Adobe Employee ,
Apr 02, 2017

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Hi BillyDDonavan,

You may try and reset the Lightroom preferences and check if that helps. refer: Preference file and other file locations | Lightroom CC and 6

Also, you may setup the email client again in Lightroom, refer: How to publish photos from Photoshop Lightroom to Adobe Stock and social media

Thanks,

Mohit

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Apr 02, 2017 0
Community Beginner ,
Apr 05, 2017

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thanks--I did trash prefs, and restarted. No luck. You suggest resetting up email client, but I use Apple mail, and I never set it up the first time? the option was already there as I recall.

All software is up to date, late model iMac.

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Apr 05, 2017 0
LEGEND ,
Apr 05, 2017

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If you go to Library and do menu "File/Email Photos"  does the Email dialog show up?

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Apr 05, 2017 0
Community Beginner ,
Apr 05, 2017

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yes

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Apr 05, 2017 0
Community Beginner ,
Apr 05, 2017

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everything works perfectly as it always has...it simply doesnt fire up Mail after the progress bar finishes.

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Apr 05, 2017 0
Community Beginner ,
Apr 06, 2017

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Any thoughts? I am really stuck here, thanks--

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Apr 06, 2017 0
LEGEND ,
Apr 06, 2017

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It works here on cc2015.9 and OS X 10.11.6 and Apple Mail 9.3 using an ISP (Charter) email account.  Who is your email provider?  Is Apple Mail your default email client?

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Apr 06, 2017 0
Community Beginner ,
Apr 07, 2017

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Thanks again Bob---I use Apple Mail. Again, this has worked fine for over two years—then, it just stopped. Is there a setting that needs re-setting to ensure LR knows Apple Mail is my default email client? Also, it works on my MacBook Pro....

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Apr 07, 2017 0
LEGEND ,
Apr 07, 2017

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I use Apple Mail as my client also but my mail provider is Charter.    The only setting I know of is just the drop down where you choose APPLE MAIL in the FROM dialog.  No setting required.  To me FROM should have been named something else as I first thought this should have been my name or something

Screen Shot 2017-04-07 at 11.18.50 AM.png

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Apr 07, 2017 0
Participant ,
Apr 07, 2017

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Have you set up Apple mail in the Post-Processing options within the Export dialog? This is proven to be the most consistent way to link Lightroom to Apple mail. After you have chosen Apple mail in the external application, then save this as a new preset, this enables it to be invoked from the contextual menu.

Lightroom001.png

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Apr 07, 2017 1
Community Beginner ,
Apr 07, 2017

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Thanks Brad..I have tried this. But, I can only get this post-processing option if I send it to HARD DRIVE (not Email). So, while I have been using your approach as a workaround for the last week, it doesn't seem quite right, and bypasses the window Bob posted above where photo sizing is super easy for quick client reviews?

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Apr 07, 2017 0
Community Beginner ,
Apr 07, 2017

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PS Brad...to be clear, the reason your approach does not feel quite right is that I never set up Apple Mail, it has been a default option that worked seamlessly until now.

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Apr 07, 2017 0
LEGEND ,
Apr 07, 2017

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https://forums.adobe.com/people/Brad+Polt-Jones  wrote

Have you set up Apple mail in the Post-Processing options within the Export dialog? This is proven to be the most consistent way to link Lightroom to Apple mail. After you have chosen

This shouldn't be necessary.  If Apple mail is the default email client it should show up as my POST#7 shows and work as expected.  It does for me.  This is kind of like "use a card reader to import" because "direct import from camera" has been flakey. (as a side note my direct import has been pretty good lately).   I have never had a problem importing directly from camera with Image Capture other methods.  Adobe should be able to do this kind of stuff more reliably.

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Apr 07, 2017 0
Community Beginner ,
Apr 07, 2017

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Do you guys think an Adobe LR expert will weigh in to help here? ..not sure how to get assistance from them.

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Apr 07, 2017 0
Participant ,
Mar 05, 2020

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Hello ! I am having the exact same problem, yesterday, it was working fine, and suddenly it does that : nothing ! I mean, Lightroom exports the picture, but doesn't launch Apple Mail. And again, it was working just before, and I did no updates, nothing ! Adobe ?

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Mar 05, 2020 0
jjwatx LATEST
New Here ,
Jun 06, 2020

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And I had the exact same problem this morning - has worked fine with Apple Mail for many years and hundreds of emails.  But, today, no bueno.  VERY frustrating.

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Jun 06, 2020 0