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LrC continues to crash - and takes down Windows 10 when it does

Community Beginner ,
Aug 31, 2020

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The last three times (in the last 2 days) I've used LrC 9.4 it has crashed while working in the develop module.  Win 10 has crashed 4 other times in the past week - again while using LrC. Twice while doing custom/freehand crops of an image - the other time while using the transform function.

This is not new LrC 9.3 was also crashing but not as frequently.  These system crashes only occur when using LrC (well it used to crash in Pr but hasn't for a while).  I'm up on system maint - no thermal issues and my drivers are up to date.

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LrC continues to crash - and takes down Windows 10 when it does

Community Beginner ,
Aug 31, 2020

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The last three times (in the last 2 days) I've used LrC 9.4 it has crashed while working in the develop module.  Win 10 has crashed 4 other times in the past week - again while using LrC. Twice while doing custom/freehand crops of an image - the other time while using the transform function.

This is not new LrC 9.3 was also crashing but not as frequently.  These system crashes only occur when using LrC (well it used to crash in Pr but hasn't for a while).  I'm up on system maint - no thermal issues and my drivers are up to date.

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Crash or freeze

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52

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LEGEND ,
Aug 31, 2020

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Sounds like a hardware issue. Check your events viewer for problems

 

https://kb.blackbaud.com/articles/Article/75433

 

https://www.isunshare.com/windows-10/6-ways-to-open-event-viewer-in-windows-10.html

 

https://www.faqforge.com/windows/windows-10/what-is-event-viewer-and-how-to-use-it-in-windows-10/

 

https://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10...

 

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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payned70 LATEST
Community Beginner ,
Sep 02, 2020

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Actually I went through the event viewer before I posted.  If the crashes were occuring outside of LrC I would agree about HW cause. I did go direct to AMD and updated my mb device drivers - bypassing the MB vendors (ASRock) drivers.  I have used LrC twice since without a crash

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