LRC crash after update iMac pro.

New Here ,
Nov 08, 2020 Nov 08, 2020

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Hey There,

 

is there anyone experience the same problem?? my Imac is craching every time when i start editing my photo's in LRC 2021. i cant find the problem every prograam is up to date. when i try to start the PS2021 the compter shuts down and restart. yesterday night i had an update of MacOS Catalina 10.15.7 and sinds then the problems started. who can help me to fix this. 

 

kind regards 

Nick

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Bug, Crash or freeze, Mac, Problem or error

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LEGEND ,
Nov 08, 2020 Nov 08, 2020

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The entire computer crashing is almost always a bad driver, or a hardware malfunction. So I would update your GPU driver, and if that doesn't work, I would then begin to run diagnostics on all of your hardware.

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Community Beginner ,
Nov 08, 2020 Nov 08, 2020

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Computer never crashes unless you open latest version of LRC. Even the previous version worked ok.

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LEGEND ,
Nov 08, 2020 Nov 08, 2020

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I stick with my above statement, those are almost always the causes of computers crashing. I am not aware of other potential causes.

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Community Beginner ,
Nov 08, 2020 Nov 08, 2020

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Yes Nick, happens to me also. Only after I updated  LRC a few weeks ago. I reported the error but they didn't respond. 

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LEGEND ,
Nov 08, 2020 Nov 08, 2020

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Can you start LrC, but not edit anything?

 

If so, bring up Plug-in Manager. Look for issues, maybe deactivate all third party ones as diagnostic.

 

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LEGEND ,
Nov 08, 2020 Nov 08, 2020

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Lots of MACOS vs LrC v10 problems showing up. 
Important to share at official Adobe Feedback site.

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

 

(use the same login you use for this community site, when prompted use Photoshop Familiy login)

 

Some examples:

 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-crashes/5fa75e5349d3ca3d039...

 

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-crashes/5fa1256c917...

 

 

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Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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I had a similar problem with LRC crashing on my iMac. Called Adobe tech support. The wait was not too long, and the tech person was excellent. Here's what he walked me through: Open Performance tab in LRC preferences. Turn off "Use Graphics Processor." LRC has its own GPU, he said, and it works fine. Also, on the same Performance page, I increased my Camera Raw Cache Settings to 15gb and purged the cache. Restarted LRC and everything has worked fiine since. My crashes were preceeded by a "low on RAM" message from my CleanMyMac software. I have 16gb of RAM on my iMac, which should be enough. But I called up my system's activity monitor's memory tab to see what open programs were using RAM. If you have a lot of programs open while you are working in LRC, that can be an issue, unless you have tons of RAM. Since I made these changes, LRC has been working flawlessly, and faster than it ever worked before. Hope this helps.

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Adobe Community Professional ,
Nov 09, 2020 Nov 09, 2020

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Thanks Bruce, for sharing this info.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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