Copy link to clipboard
Copied
Dear Team,
I bought LR classic, but can't open it. Please check it as I have this problem since 22 June.
Or can you refund me payment for it please? as I can't use it after I bought it
thank you
Copy link to clipboard
Copied
This is a user to user forum. We are all just other users like yourself with no connection to Adobe. You'll have to contact Adobe customer support to resolve your issue. Here is the link:
Click here to initiate a live chat:
Copy link to clipboard
Copied
So, is this a subscription copy of Adobe Lightroom Classic? Did you pay for a Plan?
If so, did you download and install the Adobe Creative Cloud Desktop App?
https://www.adobe.com/creativecloud/desktop-app.html
That little app should be running. Bring it up.
Are you signed in? Signing in activates the applications like PS, LR, LrC, etc. Signing out deactivates them. Do not sign out.
The Adobe Creative Cloud Desktop App is key, it accomplishes (at least)
Unlike old stand alone Lightroom, do not login to the LrC applicaton, do not logout thru LrC either. That is done thru the Adobe Creative Cloud Desktop App, but do not sign out anyhow.