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LRC paid but disabled

New Here ,
Jul 03, 2020

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Dear Team,

I bought LR classic, but can't open it. Please check it as I have this problem since 22 June.

Or can you refund me payment for it please? as I can't use it after I bought it

thank you

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Problem or error

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LRC paid but disabled

New Here ,
Jul 03, 2020

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Dear Team,

I bought LR classic, but can't open it. Please check it as I have this problem since 22 June.

Or can you refund me payment for it please? as I can't use it after I bought it

thank you

Topics

Problem or error

Views

46

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 03, 2020

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This is a user to user forum. We are all just other users like yourself with no connection to Adobe. You'll have to contact Adobe customer support to resolve your issue. Here is the link:

Contact Customer Care 

Click here to initiate a live chat:

Annotation 2020-07-03 162733.jpg

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LEGEND ,
Jul 03, 2020

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So, is this a subscription copy of Adobe Lightroom Classic? Did you pay for a Plan?

 

If so, did you download and install the Adobe Creative Cloud Desktop App?

https://www.adobe.com/creativecloud/desktop-app.html

 

That little app should be running. Bring it up.

 

Are you signed in? Signing in activates the applications like PS, LR, LrC, etc. Signing out deactivates them. Do not sign out.

 

The Adobe Creative Cloud Desktop App is key, it accomplishes (at least)

 

  • Installation if applications
  • Update of applications
  • Activation of applications (sign in)
  • Deactivation if applications (sign out)
  • Authentication of licence
  • Accredidation of license
  • Simple uninstall of applications.

 

Unlike old stand alone Lightroom, do not login to the LrC applicaton, do not logout thru LrC either. That is done thru the Adobe Creative Cloud Desktop App, but do not sign out anyhow.

 

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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