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LRC stalling on Mobile downloads from android phone

Explorer ,
Sep 19, 2020

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   When I got my Pixel 3 some 6 months ago, downloads were fine.  Now they have almost stopped.  I managed to download 2 of 15 recent photos but the last 13 are stuck.  I cleared the cache on the phone as well as rebuilding sync data.

   I tried to  attach a diagnostic report but kept getting an unsupported format message.

   I'm stuck.  Thanks

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LRC stalling on Mobile downloads from android phone

Explorer ,
Sep 19, 2020

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   When I got my Pixel 3 some 6 months ago, downloads were fine.  Now they have almost stopped.  I managed to download 2 of 15 recent photos but the last 13 are stuck.  I cleared the cache on the phone as well as rebuilding sync data.

   I tried to  attach a diagnostic report but kept getting an unsupported format message.

   I'm stuck.  Thanks

TOPICS
Import and export

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39

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Sep 19, 2020 0
Adobe Community Professional ,
Sep 19, 2020

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Try deleting the "CatalogName Sync.lrdata" folder found in the same main folder as your working catalog file.

 

You do that with LrC closed of course.

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Sep 19, 2020 0
Explorer ,
Sep 19, 2020

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Where is this folder found on a Windows computer.  Sorry--at 79 I'm coming from behind....

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Sep 19, 2020 0
Adobe Community Professional ,
Sep 19, 2020

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It is found in the same folder as the Catalog file. Do you know where the LrC catalog file is stored?

Google "Default location of the LrC catalog file".

Do a search on your hard drive for either .lrcat or .lrdata.

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Sep 19, 2020 0
Explorer ,
Sep 20, 2020

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   I deleted the folder but it has not seemed to help.

   According to Victoria Bampton in her newsletter yesterday, Adobe is aware of the issue and is working on it.

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Sep 20, 2020 0
lanecito LATEST
Explorer ,
11 hours ago

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I installed the latest LrC update yesterday and the previously undownloaded pics from my Pixel downloaded fine.

 

Way to go Adobe!

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11 hours ago 0