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LRC will not launch since I connected new WQHD resolution monitor

New Here ,
May 17, 2020

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I just upgraded to a 31.5" Acer EB321HQU WQHD (2560x1440) monitor and now LRC (and PS) freezes (blank white box appears in center of screen only showing the "close" X in top right) and then crashes each time within seconds of launch.  My system otherwise remains the same.  HP Envy 750 410xt with 16 GB RAM and an Nvidia GeForce GTX 750 Ti graphics card connected via HDMI (the specs show that it supports WQHD resolution) .  All other apps seem to work fine.  Prior monitor was 23" Dell at FHD in case that's helpful.  Any ideas? 

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Crash or freeze

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LRC will not launch since I connected new WQHD resolution monitor

New Here ,
May 17, 2020

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I just upgraded to a 31.5" Acer EB321HQU WQHD (2560x1440) monitor and now LRC (and PS) freezes (blank white box appears in center of screen only showing the "close" X in top right) and then crashes each time within seconds of launch.  My system otherwise remains the same.  HP Envy 750 410xt with 16 GB RAM and an Nvidia GeForce GTX 750 Ti graphics card connected via HDMI (the specs show that it supports WQHD resolution) .  All other apps seem to work fine.  Prior monitor was 23" Dell at FHD in case that's helpful.  Any ideas? 

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Crash or freeze

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284

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May 17, 2020 0
Adobe Community Professional ,
May 17, 2020

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Which version of Windows?

Which exact version of Lightroom?

Just as a data point, does Photoshop work correctly?

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May 17, 2020 0