M: Black Screen in a Develop Module

[#1]

I'm new to LR.  When I installed it and imported some images into LR I can see them in the Library module.  When I select an image in the Library module and hit D or go to the Develop module, all I get is a black (not blank) screen.

I'm sure I switched some setting somewhere, but I don't know which one.

I'm using Windows 10, 64 bit.

Lightroom moderator (or anyone else), please help.

{Moderator note: Edited the thread title}

[#2]

Turn off the graphics processor, force LR to use DirectX, and update your graphics driver directly from the manufacturer, as described in this article: Adobe Lightroom GPU Troubleshooting and FAQ

[#3]

Thanks so much, John.  Turning off the graphics processor seems to have solved the issue.  And I will go ahead and update my graplhics driver.

I'm wondering if you could please tell me, though, what forcing LR to use DirectX will do.

Thanks again.

[#4]

My (imperfect) understanding of DirectX: Windows provides programs with a number of different ways to access the display. LR tries to choose the fastest method that's compatible with the Windows version and graphic drivers installed. But due to bugs in graphics drivers, LR doesn't always choose a reliable method. DirectX is usually the most reliable but not necessarily the fastest method. Forcing LR to use DirectX may work around bugs in the other methods exposed by the graphics drivers installed.

[#5]

This happened to me. I updated to the latest Nvidia Studio Driver to this date 1.12.21. Should this still be happening?

[#6]

Hi there,

We're sorry for the trouble. Which Lightroom version do you have installed? Also, which Graphics card do you installed on the machine?

After updating to the latest Graphics drivers, does it resolve the problem for you?

Thanks,

Mohit

[#7]

Nvidia 2080ti, two of them. 

Lightroom v9.4

I'm on the latest Nvidia Studio Driver, not the gaming/general driver. 

[#8]

Hi there,

Thanks for the update. Is there any specific reason that you are still using Lightroom Classic 9.4? You can update Lightroom to 10.1.1 via the Adobe Creative Cloud Desktop app.

Let us know if that helps.

Thanks,

Mohit

[#9]

I just updated LR and I am having problems viewing/working my files in the Develop module.

When I chose a photo in Library and I go to the Develop Module I only see a Black.

The LR software and commands are visible but the frame with the image is completely black !

What is going on and what is the fix?

[#10]

First suggestion-

Have you tried disabling the Graphics processor in Preferences? (and a restart)

Update:

Lightroom-Classic v8.4.1 now has a slightly different dialog with a drop-down menu for 'Use Graphics Processor'

[#11]

Disabling the Graphics Processor did the trick for now.

Next question: What  version driver is compatible for my video card AMD R9 200 series.

[#12]

Sorry, beyond my knowledge.

Refer to-  Photoshop graphics processor (GPU) card FAQ

Note here that R9 Series are "Tested Cards".

Ensure that you have the latest driver for your specific graphic processor installed.

[#13]

I have the AMD R9 290 card but I was advised by Adobe not to upgrade to the newest driver because LR was having a conflict with LR 2017. With this new LR 2018, perhaps the latest AMD driver will work.

I guess there is only one real way to find out....I will update my video driver to the latest version and hopefully I won't encounter additional problems. I will post the results after the driver update.

[#14]

This solves the problem only seemingly - by doing this, you're giving up GPU acceleration and going back to software acceleration only. There is a problem with GPU acceleration and it needs to be solved.

The black screen issue also happens to me. Latest available Lightroom Classic as of now running on a Windows 10 machine (Intel Core i7-5820K, 16 GB RAM @ 2400 MHz, Radeon HD6770 running latest CCC). Restarting Lightroom fixes the issue, but it usually appears again shortly after that.

[#15]

I have read many forum posts that suggest that the GPU option in Lr preferences favors primarily large 4K, 5K monitors. Unless you have such a monitor, using GPU 'acceleration' may not make much noticeable difference.

See the help page-

Adobe Lightroom GPU Troubleshooting and FAQ

[#16]

I have to correct myself: GPU Scaling does NOT solve the bug. I have been lucky for some time but now I experience again black screens in the Develop module.

On my PC which is 4 years old there is a significant difference in performance.

Adobe should fix this bug - we are using a graphics card which is explicitly recommended by Adobe.

Thomas

[#17]

Totally disagree with the statement that the GPU makes no difference unless you have a 4k or 5k monitor.  I have a 30" Dell that supports 12 bit internals but not 4k.  There is a HUGE difference in performance with GPU enabled vs. disabled.  And yes, I'm having the same blackout issue with by Radeon RX 470 GPU enabled.  And my system CPU is no slouch either.  I've got an i7 running overclocked at 4.3Ghz with 32GB of memory.

[#18]

Same problem here since I updated to CC Classic.

Windows 7 64bit

i7-4790K

RX480 8GB

Radeon firmware 17.11.4 + 17.12.1 + 17.12.2 all failed

Works fine before the update to Classic. Switching off the use of GPU is obviously no solution. It slows the develop module down very much, also in 1920px resolution.

[#19]

YMMV, but I had a 1680*1050 screen as my main screen before and even then there was a noticeable difference between hardware and software acceleration.

[#20]

Thank you!

[#21]

HI all,

I have the same problem everything is working but I get a grey screen when I go into the develop module.

Can I please have some more defined instructions in how to fix this problem as I'm not a computer expert

cheers Brenden

[#22]

Choose the Lightroom preferences from the menu. In the Lightroom preferences go to the performance tab. There is a checkbox there to enable the graphics processor unit. Make sure there is NOT a checkmark in that checkbox. That is the usual fix for the problem you are encountering.

[#23]

I just finished installing the latest video driver 17.7.2 for the AMD Radeon R9 200 series.

Restarted Win7 64 bit,

Restarted LR...changed Preference settings and activated GPU Processor.

Shut down and restarted LR....Everything works.

LR runs much slower than before and there appears to be a response lag. I think that this version is utilizing much more CPU/ RAM resources than the previous version of LR.

Will continue working with LR and post any other bugs that I may encounter.

[#24]

The Disabling of the graphics processor fixes the missing image problem, but then creates the new problem of the image taking forever to render when zooming in. The image is all pixelated when you zoom in to it to work. Is there an actual fix for this problem that doesn't create that new problem?

Also using the recommended AMD Radeon R9 2000

[#25]

Had the same issue and solved it by enabling GPU Scaling.

As my AMD utilities are in German I'm not sure my translation of their settings is correct:

Open AMD Settings, navigate to "Monitor" ("Anzeige" in German) and enable "GPU-Scaling".

Normally this setting should not be required but it seems it solves the issue.

My Develop module does not show black screens anymore and it is much faster than disabling hw acceleration in LR.