I exported a black and white photo that I had edited in Photoshop from Lightroom and sent it to the printers. It looked perfect on my iMac--no gray areas. The print came back from BayPhoto showing gray areas that were there before I did some PS manipulation. The rep mailed me their proof copy, and it looked like the print on my Iphone (with gray), but the emailed copy looked perfect on my Mac. I called Apple and they said some metadata was transferring over and to call Adobe. I tried turning down the brightness on my screen to no avail. Can't get through the Adobe support; do any of you know what's going on? I really need my Mac to show me what the printer will see without "testing" it by sending it to my phone...
I'm attaching the file (not sure what you'll see). The wispy areas in the middle are where the gray shows up.
I asked them about that and the rep was pretty sure that wasn't the problem, that it was metadata.
The rep is full of it. This has zero to do with metadata. It has everything to do with proper color management, good ICC profiles, soft proofing and an output device that's stable. A profile that actually reflects device behavior and one you can fully use as if you were making your own prints. As such, you're not getting that from BayPhoto.
So people don't have to download the image you have attached to your post please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.
You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box like this.
Completely agree with digitaldog. This has nothing to do with metadata. That is such a strange remark. Most likely this is indeed a calibration issue on your display. Typically it is set way too bright and all the high key elements merge into white. Macs do need to be hardware calibrated too regardless of what Apple says. You also really have to turn off automatic brightness adjustments, true tone, and night shift. Three features that completely mess up color reproduction on Macs.
Weird. First paragraph didn't transfer on my post. I said there that the wispy areas ARE gray in this image. When you use bay photo, one thing to make sure is that you do NOT let them autocorrect the color. This is not very clear in their app and it defaults to color corrected prints. Unfortunately this messes up your images and you really need to turn it off. With it turned off, Bay's color reproduction is very good. Of course that only works if you calibrate your screen correctly