Missing images beyond the normal.

[rsjohnson375de]

I have a client with the following problem that I have never seen before. In a folder “X” LR shows 148 images. In the folder on her external drive are 165 images. These do not show up in the missing images.
We tried to import them but LR insists they exist but still does not show them as missing. This problem exists in 3 out of several hundred folders.
The client would really prefer that we don’t move them into a new folder and rename them.

[dj_paige]

When you can't import, that is because the photos are already in the Lightroom Classic catalog, but in a different folder than you think they are in.  You have to find the photos in Lightroom Classic by following all four of these steps, in order:

1. In the Lightroom Library Module, on the left, under Catalog, click on All Photographs
2. Turn off all filters (Ctrl-L once or twice)
3. Turn off all stacking (Photo->Stacking->Expand All Stacks)
4. Search for at least one of these photos by file name using the Lightroom Filter Bar

Once you find them, let us know and we can instruct on moving them if you want.

[rsjohnson375de]

Been there- did that.