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Missing presets after update to Lightroom Classic 8.3.1

New Here ,
May 30, 2019

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Hi there,

after updating Lightroom Classic to 8.3.1. I can't find my own presets and imported presets from other sources. Is there a chance to activate them afterwards?

Thanks for your help

Holger

Hi Holger,

That isn't a great user experience as presets are getting disappeared after the app update, we're sorry to hear about this. Let us help make it right.

Could you please check if the missing presets are in the location where Lightroom stores it?

To view the .lrtemplate preset files, go to Edit (Win)/Lightroom (Mac) > Preferences > Presets tab and click Show Lightroom Presets Folder. XMP presets are saved at the following location:

(Win) C:\Users\[user name]\AppData\Roaming\Adobe\CameraRaw\Settings

(Mac) ~/Library/Application Support/Adobe/CameraRaw/Settings

Let us know if that helps.

Thanks,

Akash

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Missing presets after update to Lightroom Classic 8.3.1

New Here ,
May 30, 2019

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Hi there,

after updating Lightroom Classic to 8.3.1. I can't find my own presets and imported presets from other sources. Is there a chance to activate them afterwards?

Thanks for your help

Holger

Hi Holger,

That isn't a great user experience as presets are getting disappeared after the app update, we're sorry to hear about this. Let us help make it right.

Could you please check if the missing presets are in the location where Lightroom stores it?

To view the .lrtemplate preset files, go to Edit (Win)/Lightroom (Mac) > Preferences > Presets tab and click Show Lightroom Presets Folder. XMP presets are saved at the following location:

(Win) C:\Users\[user name]\AppData\Roaming\Adobe\CameraRaw\Settings

(Mac) ~/Library/Application Support/Adobe/CameraRaw/Settings

Let us know if that helps.

Thanks,

Akash

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679

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May 30, 2019 0
Adobe Employee ,
May 30, 2019

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Hi Holger,

That isn't a great user experience as presets are getting disappeared after the app update, we're sorry to hear about this. Let us help make it right.

Could you please check if the missing presets are in the location where Lightroom stores it?

To view the .lrtemplate preset files, go to Edit (Win)/Lightroom (Mac) > Preferences > Presets tab and click Show Lightroom Presets Folder. XMP presets are saved at the following location:

(Win) C:\Users\[user name]\AppData\Roaming\Adobe\CameraRaw\Settings

(Mac) ~/Library/Application Support/Adobe/CameraRaw/Settings

Let us know if that helps.

Thanks,

Akash

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May 30, 2019 0
New Here ,
May 30, 2019

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Hi Akash,

that works, you made my day

Thanks

Holger

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May 30, 2019 0
Adobe Employee ,
May 31, 2019

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Glad to know I was able to help.

Feel free to get back to us if you have any additional query.

~Akash

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May 31, 2019 0