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Mobile version won't sync with iPad most of the time

Community Beginner ,
May 15, 2020

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So to be clear all the photos btwn my iPad and mobile sync perfectly. No problems there. If I edit the photo on my iPad and then I'm out and about looking at my mobile app, the thumbnail shows the edit, but when I click on it, it loads and then reverts back to the original photo somehow. It does this for most of my pictures now. It was working fine when I first paid for the app, and now 2wks later this is a consistent problem. I've contacted and spoke w someone about it but nothing is working. Has this happened to other people? It makes me want to cancel my membership but I like the program and really don't want to do that! Does anyone have any ideas about this? 

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Mobile version won't sync with iPad most of the time

Community Beginner ,
May 15, 2020

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So to be clear all the photos btwn my iPad and mobile sync perfectly. No problems there. If I edit the photo on my iPad and then I'm out and about looking at my mobile app, the thumbnail shows the edit, but when I click on it, it loads and then reverts back to the original photo somehow. It does this for most of my pictures now. It was working fine when I first paid for the app, and now 2wks later this is a consistent problem. I've contacted and spoke w someone about it but nothing is working. Has this happened to other people? It makes me want to cancel my membership but I like the program and really don't want to do that! Does anyone have any ideas about this? 

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Sync

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312

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Explorer ,
May 19, 2020

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I am not sure but it looks like a log in issue. Are you sure you have logged in on both devices with the same account . It seems that the two devices have their indépendant life.

Hope it will help

Best Regards
Eric Pecquerie
Sent from my iPad Pro

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Community Beginner ,
May 19, 2020

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Yes I am logged in with the same account. The pictures sync just fine, but
the edits don't save when I open my phone

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