My Lightroom classic 19 won't open since uploading the new OS Catalina

[dwelsh]

I've tried installing and nothing happens and won't open. I have the photoshop & lightroom icloud pkg where I pay the $9.99.

[srisuk19766@gmail.com]

Thailand 

[dj_paige]

What is Lightroom 19? How are you installing?

[dwelsh]

Lightroom classic 19 is an app software. If you don't know what Lightroom is you probably can't help me. Sorry

[JohanElzenga]

You are way ahead of your time. 🙂 Lightroom Classic is at version 9.2 now. That is why people asked which version you really use, just to make sure.

[dwelsh]

Ok then version 8.3.1.

[dwelsh · Accepted solution]

mid 2014 Retina, MBPr 15” 16GB MACOS 10.15.4

I tried to go through Adobe Creative Cloud which I have the $9.99 package with Photoshop and LR Classic. It seems my Creative Cloud Installer is broken and only uploads to about 15.4% then crashes. So I think if I could upload Creative Cloud I'd be in business. I've tried uninstalling but it won't.

[DdeGannes]

Have you tried signing out from the Adobe Creative Cloud application and then signing back into your a/c.

Shut down your system and then re-start.

Check the preferences for Apple preferences > security settings to ensure all the permissions necessary for macOS Catalina are selected. This is something new for Mac. See the screen capture. 

[GoldingD]

How did you try inastalling? What steps? Be specific

[Rob_Cullen]

Upgrade to Classic v9.2

https://helpx.adobe.com/au/lightroom-classic/kb/macos-catalina-compatibility.html

[dwelsh]

It wants me to buy it and I already have the older version

[Rob_Cullen]

I have the photoshop & lightroom icloud pkg where I pay the $9.99.

And is that the "Photography Plan" that includes Lightroom-CLASSIC, Photoshop, Lightroom, and 20Gb Storage.

Or do you have the "Lightroom Plan" with 1Tb storage that does NOT include Lightroom-Classic.?

Only the "Photography Plan" has Lightroom-Classic allowing you to update to v9.2.

If you need to change plans you will need to contact Adobe Support directly to change plans.

https://helpx.adobe.com/contact.html