My Lightroom classic 19 won't open since uploading the new OS Catalina

Community Beginner ,
Mar 28, 2020

Copy link to clipboard

Copied

I've tried installing and nothing happens and won't open. I have the photoshop & lightroom icloud pkg where I pay the $9.99.

 

Community Beginner
Correct answer by dwelsh | Community Beginner

mid 2014 Retina, MBPr 15” 16GB MACOS 10.15.4

 

I tried to go through Adobe Creative Cloud which I have the $9.99 package with Photoshop and LR Classic. It seems my Creative Cloud Installer is broken and only uploads to about 15.4% then crashes. So I think if I could upload Creative Cloud I'd be in business. I've tried uninstalling but it won't.

 

TOPICS
Creative Cloud, Installation

Views

404

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

My Lightroom classic 19 won't open since uploading the new OS Catalina

Community Beginner ,
Mar 28, 2020

Copy link to clipboard

Copied

I've tried installing and nothing happens and won't open. I have the photoshop & lightroom icloud pkg where I pay the $9.99.

 

Community Beginner
Correct answer by dwelsh | Community Beginner

mid 2014 Retina, MBPr 15” 16GB MACOS 10.15.4

 

I tried to go through Adobe Creative Cloud which I have the $9.99 package with Photoshop and LR Classic. It seems my Creative Cloud Installer is broken and only uploads to about 15.4% then crashes. So I think if I could upload Creative Cloud I'd be in business. I've tried uninstalling but it won't.

 

TOPICS
Creative Cloud, Installation

Views

405

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 28, 2020 0
New Here ,
Mar 28, 2020

Copy link to clipboard

Copied

Thailand 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 28, 2020 0
LEGEND ,
Mar 28, 2020

Copy link to clipboard

Copied

What is Lightroom 19? How are you installing?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 28, 2020 0
Community Beginner ,
Mar 29, 2020

Copy link to clipboard

Copied

Lightroom classic 19 is an app software. If you don't know what Lightroom is you probably can't help me. Sorry

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Adobe Community Professional ,
Mar 29, 2020

Copy link to clipboard

Copied

You are way ahead of your time. 🙂 Lightroom Classic is at version 9.2 now. That is why people asked which version you really use, just to make sure.

-- Johan W. Elzenga

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Community Beginner ,
Mar 29, 2020

Copy link to clipboard

Copied

Ok then version 8.3.1.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Community Beginner ,
Mar 29, 2020

Copy link to clipboard

Copied

mid 2014 Retina, MBPr 15” 16GB MACOS 10.15.4

 

I tried to go through Adobe Creative Cloud which I have the $9.99 package with Photoshop and LR Classic. It seems my Creative Cloud Installer is broken and only uploads to about 15.4% then crashes. So I think if I could upload Creative Cloud I'd be in business. I've tried uninstalling but it won't.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Adobe Community Professional ,
Mar 29, 2020

Copy link to clipboard

Copied

Have you tried signing out from the Adobe Creative Cloud application and then signing back into your a/c.

Shut down your system and then re-start.

Check the preferences for Apple preferences > Screenshot 2020-03-29 at 8.25.27 PM.pngsecurity settings to ensure all the permissions necessary for macOS Catalina are selected. This is something new for Mac. See the screen capture. 

Regards, Denis: System iMac mid-2015, 5K 27”, Ram 24GB, HDD 3TB, macOS 11.1, LrC 10.1 (>10.0), Lr 4.1, Ps 22.1, Pr 14.8.0; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
LEGEND ,
Mar 29, 2020

Copy link to clipboard

Copied

How did you try inastalling? What steps? Be specific

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Adobe Community Professional ,
Mar 29, 2020

Copy link to clipboard

Copied

Upgrade to Classic v9.2

https://helpx.adobe.com/au/lightroom-classic/kb/macos-catalina-compatibility.html

Regards. My System: Lr-Classic 10.1, Photoshop 22.1, Lightroom 4.1, Windows-10 Nikon DSLR.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Community Beginner ,
Mar 29, 2020

Copy link to clipboard

Copied

It wants me to buy it and I already have the older version

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0
Adobe Community Professional ,
Mar 29, 2020

Copy link to clipboard

Copied

I have the photoshop & lightroom icloud pkg where I pay the $9.99.

 

And is that the "Photography Plan" that includes Lightroom-CLASSIC, Photoshop, Lightroom, and 20Gb Storage.

Or do you have the "Lightroom Plan" with 1Tb storage that does NOT include Lightroom-Classic.?

Only the "Photography Plan" has Lightroom-Classic allowing you to update to v9.2.

 

If you need to change plans you will need to contact Adobe Support directly to change plans.

https://helpx.adobe.com/contact.html

 

 

Regards. My System: Lr-Classic 10.1, Photoshop 22.1, Lightroom 4.1, Windows-10 Nikon DSLR.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2020 0