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My Photos/Presets are Gone After I Switched Phones

New Here ,
Apr 13, 2020

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I switched from my Samsung S9 to an S10 and after logging on, my photos and presets were gone!  I did not have a subscription. How can I get them back?! I paid for these presets and would like them back. Help! Thank you in advance.

 

Crystal 

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Download and install, FAQ, Import and export, Performance, Presets or profiles, Problem or error, Sync

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My Photos/Presets are Gone After I Switched Phones

New Here ,
Apr 13, 2020

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I switched from my Samsung S9 to an S10 and after logging on, my photos and presets were gone!  I did not have a subscription. How can I get them back?! I paid for these presets and would like them back. Help! Thank you in advance.

 

Crystal 

TOPICS
Download and install, FAQ, Import and export, Performance, Presets or profiles, Problem or error, Sync

Views

226

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 13, 2020

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If you do not have a subscription, then the photos and presets were stored locally. Maybe you can restore them from a phone backup, otherwise they might be lost. Don't you still have the old phone?

-- Johan W. Elzenga, http://www.johanfoto.com

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Apr 13, 2020 0
New Here ,
Apr 18, 2020

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Darn!! Do you know if there would be a way of transferring the presets over from my old phone to the new one?

I do have the old phone. 

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Apr 18, 2020 0
Adobe Community Professional ,
Apr 19, 2020

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You would have to restore the new phone with a backup of the old phone.

-- Johan W. Elzenga, http://www.johanfoto.com

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Apr 19, 2020 0