My Surface crashes repeatedly when I try to make a slideshow in Lightroom Classic.

New Here ,
Dec 27, 2020

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I am retired and don't think I'll live long enough to receive adequate attention from Adobe to help me with this problem.  I have now read a number of similar complaints in the community.  How does one get Adobe support for a recurring problem that prevents constructive work with these products?

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My Surface crashes repeatedly when I try to make a slideshow in Lightroom Classic.

New Here ,
Dec 27, 2020

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I am retired and don't think I'll live long enough to receive adequate attention from Adobe to help me with this problem.  I have now read a number of similar complaints in the community.  How does one get Adobe support for a recurring problem that prevents constructive work with these products?

TOPICS
Crash or freeze

Views

24

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 27, 2020 0
LEGEND ,
Dec 27, 2020

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Two part reccomendation

 

1. Please post your System Info as LrC reports it, SOP nelow.

 

2. Post your problem over at the official feedback site where actual Adobe Techs respond:

 

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=...

 

Reecomend that you include your system information as LrC reports it.

 

following is my SOP on that

_______________

 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

GoldingD_0-1609103743477.jpeg

 

GoldingD_1-1609103743479.png

 

GoldingD_2-1609103743480.png

 

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Dec 27, 2020 0
LEGEND ,
Dec 27, 2020

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First thing to do is turn off the option to use the GPU and test.

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