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My user settings disappeared from Lightroom

New Here ,
Apr 23, 2020

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Hi, my user settings disappeared from my lightrom on the computer but in my mobile application I have them thanks to God. 🙏 I want to get them back on the PC too, how do I do it? I didn’t touch anything just disappeared ..

Thanks

 

 

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Presets or profiles, Problem or error

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My user settings disappeared from Lightroom

New Here ,
Apr 23, 2020

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Hi, my user settings disappeared from my lightrom on the computer but in my mobile application I have them thanks to God. 🙏 I want to get them back on the PC too, how do I do it? I didn’t touch anything just disappeared ..

Thanks

 

 

{Thread renamed by moderator}

TOPICS
Presets or profiles, Problem or error

Views

200

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Apr 23, 2020 0
Adobe Employee ,
Apr 23, 2020

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Hi Bruna,

 

Sorry to hear that all your settings have disappeared from Lightroom, could you please let us know the version of Lightroom you're using? You can check that by going Help > System Info

 

Are you able to see all the assets here? https://lightroom.adobe.com/ If yes, then try relaunching Lightroom and make sure that the sync is on.

Let us know how it goes.
Regards,
Sahil

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Apr 23, 2020 0
New Here ,
May 06, 2020

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My version is: 3.2.1

I have my presets on lightroom mobile, this desapear from my pc when I make your update 

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May 06, 2020 0