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NEED HELP , LrC keeps closing on me.

New Here ,
Aug 12, 2020

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Hello

Please can some one help me, I am working on a mayor virtual tour and going for my final post edit, and Light Room Clasic KEEPS ON CRASHING ON ME. I loaded as always, and as soon as edit export 1 file, I move to the next one, and it stops and crashes, nothing I can do to move forward.....

Please I NEED HELP

 

Jose Antonio Serrano

xxx

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NEED HELP , LrC keeps closing on me.

New Here ,
Aug 12, 2020

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Hello

Please can some one help me, I am working on a mayor virtual tour and going for my final post edit, and Light Room Clasic KEEPS ON CRASHING ON ME. I loaded as always, and as soon as edit export 1 file, I move to the next one, and it stops and crashes, nothing I can do to move forward.....

Please I NEED HELP

 

Jose Antonio Serrano

xxx

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

Topics

Crash or freeze, How to, Problem or error

Views

36

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LEGEND ,
Aug 12, 2020

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Please provide some basic information.

Adobe Forum.png

 

Also, please answer this: does the entire computer crash and have to be re-started; or is it just Lightroom Classic that crashes and all other programs still work properly?

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Adobe Community Professional ,
Aug 12, 2020

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The first step you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

 

Do you get an error message? If yes, please posrt the exact message or an screenshot.  

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LEGEND ,
Aug 12, 2020

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Do you have an Android device attached?

If so, remove that, then try again.

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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