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New Lightroom Classic continues to crash evertime it loads

New Here ,
Mar 31, 2020

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Just updated my Lightroom Classic on Sunday and now everytime it loads i get crash error  and the report to Adobe. It then shuts down the program. Only way to get it to work is uninstall and reinstall. It then works fine until you open it up again and then it crashes. Is there a way to go back to the previous version Thanks in advance.

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New Lightroom Classic continues to crash evertime it loads

New Here ,
Mar 31, 2020

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Just updated my Lightroom Classic on Sunday and now everytime it loads i get crash error  and the report to Adobe. It then shuts down the program. Only way to get it to work is uninstall and reinstall. It then works fine until you open it up again and then it crashes. Is there a way to go back to the previous version Thanks in advance.

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Creative Cloud

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125

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Mar 31, 2020 0
Adobe Community Professional ,
Apr 01, 2020

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

If this doesn't help we need more informations about your environment.

  • Which operating system do you use?
  • Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

 

Do you get an error message? If yes, please posrt the exact message or an screenshot. 

 

 

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Apr 01, 2020 0
LEGEND ,
Apr 01, 2020

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Updated to what version? Please give us the version NUMBER of your Lightroom Classic and the version NUMBER of your operating system.

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Apr 01, 2020 0
LEGEND ,
Apr 01, 2020

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Pleaase post your System Information as Lightroom Classic (LRC) reports it.

 

In LRC click on Help, then Systm Info, then Copy. paste into reply. Include all info from first line down to just past plugin info.

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 01, 2020 0
GoldingD LATEST
LEGEND ,
Apr 01, 2020

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And a P.S.

 

Have you tried signing out of the Adobe Creative Cloud Desktop App, then signing back in?

https://photographybay.com/2015/04/21/lightroom-cc-crashing-at-launch-heres-how-to-fix-it/

 

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 01, 2020 0