New Lightroom Feature - Continually crashes on export, Adobe wants users to migrate to Capture One

Report · Dec 04, 2020

So a recent and incredibly annoying feature of Lightroom Classic seems to be the inability to output even 30 simple files as jpgs without crashing. Frequently completely crashes my Mac Book Pro too. Up until 2 days ago all was fine and I'm not aware of any changes. Managed 14 on the last test before crashing.

Biggest joke is trying to get support, all of adobes numbers in the UK either just cut you off (the customer support one) or go to an answer phone.

I've already tried resetting the preferences, switiching off the GPU acceleration (makes no difference) does anyone think the pain of a a complete reinstall will help?

The error logs mean nothing to me 😬

It seems from a frustrating afternoon on google that I'm not alone in this - anyone got any bright ideas?

Thanks

Report · Dec 04, 2020

The error logs mean nothing to me

Do you have a crash log/report to post?

In Response To GoldingD · Dec 04, 2020

Not sure this is the exact one but there are a load of these in the console. Weirdly though they seem to reference PS not LR? Not sure if you need more of this to make any sense and not sure if this is the right one. It wa a very repeatable fault but I have now uninstalled LR v10 with a view to rolling back to 9.4 - this will involve a lot of rebuilding and syncing of the catalogue though as the current one isn't backward compatible.

Any help gladly recevied

Thanks

Ian

Process: Adobe Spaces Helper [1128]

Path: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/Spaces/Adobe Spaces Helper.app/Contents/MacOS/Adobe Spaces Helper

Identifier: Adobe Spaces Helper

Version: 20.1.0 (1)

Code Type: X86-64 (Native)

Parent Process: Adobe Photoshop 2021 [1106]

Responsible: Adobe Photoshop 2021 [1106]

User ID: 501

Date/Time: 2020-11-28 18:46:42.746 +0000

OS Version: Mac OS X 10.15.7 (19H15)

Report Version: 12

Bridge OS Version: 3.0 (14Y908)

Anonymous UUID: DA1C187B-D981-F0DC-4E9C-BE5B46D05C1C

Time Awake Since Boot: 11000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 CrRendererMain Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Trace/BPT trap: 5

Termination Reason: Namespace SIGNAL, Code 0x5

Terminating Process: exc handler [1128]

Thread 0 Crashed:: CrRendererMain Dispatch queue: com.apple.main-thread

0 org.chromium.ContentShell.framework 0x0000000110c71af3 0x10d6c1000 + 56298227

1 org.chromium.ContentShell.framework 0x0000000113c2e7b0 0x10d6c1000 + 106354608

2 org.chromium.ContentShell.framework 0x0000000113c36d34 0x10d6c1000 + 106388788

.........

Report · Dec 04, 2020

No tsure I completely understand... you are on Mac OS and when you try to output photo files from Lightroom as jpgs, Lightroom crashes? Basic questions, which versions of LR and whic Mac OS are you using. I just tested 30 files with my Mac (OS 10.15.7 Catalina) and the latest version of Lightroom and everything worked as expected, both on an iMacPro and MacBook pro...

In Response To kentdesign · Dec 05, 2020

Ok here is my issue, I select images from a folder in library mode to export (nothing unusal in that - been using lightroom for 10 years). This is the piont I would usually go and make a cup of tea or do something else but now after about 8-12 images that have been exported either lightroom crashes or my whole computer just crashes. I'm on the latest lightroom classic, latest version of Catalina (Don't trust Big Sur yet) It's a 4 year old Mac Pro with 4 quad core i7 16GB Ram - never had this issue before. I've tried differnt shoots, differnt nos of images, less processing (ie no resizing on output).

I've completely uninstalled and reinstalled lightroom classic. I have colleagues also complaining of the same issue even on brand new machines. It was also suggested elsewhere that I reset the PMC so I've done that too. I would roll back to 9.4 but the current catalogue isn't compaible and there would be a load of work to resync everything (although I'm begininnig to think I have no choice). This wasn't an immediate issue with v10 so I am a bit puzzled. Anyway more crashes again this morning and here is the proper craash report from Lightroom:

Process: Adobe Lightroom Classic [822]

Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Identifier: com.adobe.LightroomClassicCC7

Version: 10.0 [202010011851-ef6045e0] (10.0)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Lightroom Classic [822]

User ID: 501

Date/Time: 2020-12-05 12:33:02.577 +0000

OS Version: Mac OS X 10.15.7 (19H15)

Report Version: 12

Bridge OS Version: 3.0 (14Y908)

Anonymous UUID: DA1C187B-D981-F0DC-4E9C-BE5B46D05C1C

Time Awake Since Boot: 300 seconds

System Integrity Protection: enabled

Crashed Thread: 13 AsyncDataServer

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [822]

Thread 0:: Dispatch queue: com.apple.main-thread

0 com.apple.Foundation 0x00007fff38045628 -[NSPlaceholderString initWithCharacters:length:] + 11

1 com.apple.Foundation 0x00007fff38045606 +[NSString stringWithCharacters:length:] + 40

2 com.apple.Foundation 0x00007fff3804556a _NSPathComponents + 266

3 com.apple.Foundation 0x00007fff38045426 -[NSString(NSPathUtilities) pathComponents] + 157

4 com.adobe.ag.substrate 0x0000000105bfb791 0x105bf2000 + 38801

5 com.adobe.ag.kernel 0x0000000105aaf313 0x105aa5000 + 41747

6 com.adobe.ag.kernel 0x0000000105abe072 0x105aa5000 + 102514

7 com.adobe.ag.kernel 0x0000000105aaf752 0x105aa5000 + 42834

8 com.adobe.ag.kernel 0x0000000105aaee6b 0x105aa5000 + 40555

9 com.adobe.ag.kernel 0x0000000105aaf9ac 0x105aa5000 + 43436

10 com.adobe.ag.kernel 0x0000000105aa75fa lua_pcall + 102

11 com.adobe.ag.kernel 0x0000000105aa9414 0x105aa5000 + 17428

12 com.adobe.ag.kernel 0x0000000105aaf313 0x105aa5000 + 41747

13 com.adobe.ag.kernel 0x0000000105abe072 0x105aa5000 + 102514

14 com.adobe.ag.kernel 0x0000000105aaf752 0x105aa5000 + 42834

15 com.adobe.ag.kernel 0x0000000105aaee6b 0x105aa5000 + 40555

16 com.adobe.ag.kernel 0x0000000105aaf9ac 0x105aa5000 + 43436

17 com.adobe.ag.kernel 0x0000000105aa75fa lua_pcall + 102

18 com.adobe.ag.kernel 0x0000000105aa9414 0x105aa5000 + 17428

19 com.adobe.ag.kernel 0x0000000105aaf313 0x105aa5000 + 41747

20 com.adobe.ag.kernel 0x0000000105abe072 0x105aa5000 + 102514

21 com.adobe.ag.kernel 0x0000000105aaf752 0x105aa5000 + 42834

22 com.adobe.ag.kernel 0x0000000105aaee6b 0x105aa5000 + 40555

23 com.adobe.ag.kernel 0x0000000105aaf9ac 0x105aa5000 + 43436

24 com.adobe.ag.kernel 0x0000000105aa75fa lua_pcall + 102

25 com.adobe.ag.substrate 0x0000000105c164af 0x105bf2000 + 148655

26 com.apple.Foundation 0x00007fff380b60dd __NSThreadPerformPerform + 204

27 com.apple.CoreFoundation 0x00007fff359e1d52 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

28 com.apple.CoreFoundation 0x00007fff359e1cf1 __CFRunLoopDoSource0 + 103

29 com.apple.CoreFoundation 0x00007fff359e1b0b __CFRunLoopDoSources0 + 209

30 com.apple.CoreFoundation 0x00007fff359e083a __CFRunLoopRun + 927

31 com.apple.CoreFoundation 0x00007fff359dfe3e CFRunLoopRunSpecific + 462

32 com.apple.HIToolbox 0x00007fff3460cabd RunCurrentEventLoopInMode + 292

33 com.apple.HIToolbox 0x00007fff3460c7d5 ReceiveNextEventCommon + 584

34 com.apple.HIToolbox 0x00007fff3460c579 _BlockUntilNextEventMatchingListInModeWithFilter + 64

35 com.apple.AppKit 0x00007fff32c52039 _DPSNextEvent + 883

36 com.apple.AppKit 0x00007fff32c50880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352

37 com.apple.AppKit 0x00007fff32c4258e -[NSApplication run] + 658

38 com.apple.AppKit 0x00007fff32c14396 NSApplicationMain + 777

39 com.adobe.LightroomClassicCC7 0x00000001055e535c main + 1546

40 libdyld.dylib 0x00007fff6fa51cc9 start + 1

Thread 1:: Worker Thread Dispatcher

0 libsystem_kernel.dylib 0x00007fff6fb95882 __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff6fc56425 _pthread_cond_wait + 698

2 com.adobe.ag.kernel 0x0000000105ade1b3 AgConditionLock_wait + 40

3 com.adobe.ag.kernel 0x0000000105ac5e29 AgTransitQueue_dequeueToLuaState + 112

4 com.adobe.ag.kernel 0x0000000105ac6875 0x105aa5000 + 137333

5 com.adobe.ag.kernel 0x0000000105aaf313 0x105aa5000 + 41747

6 com.adobe.ag.kernel 0x0000000105abe072 0x105aa5000 + 102514

7 com.adobe.ag.kernel 0x0000000105aaf752 0x105aa5000 + 42834

8 com.adobe.ag.kernel 0x0000000105aa7577 lua_call + 39

9 com.adobe.ag.substrate 0x0000000105c2d87d AgLua_callWithAutoReleasePool + 76

10 com.adobe.ag.kernel 0x0000000105aaf313 0x105aa5000 + 41747

11 com.adobe.ag.kernel 0x0000000105abe072 0x105aa5000 + 102514

12 com.adobe.ag.kernel 0x0000000105aaf752 0x105aa5000 + 42834

13 com.adobe.ag.kernel 0x0000000105aaee6b 0x105aa5000 + 40555

14 com.adobe.ag.kernel 0x0000000105aaf9ac 0x105aa5000 + 43436

15 com.adobe.ag.kernel 0x0000000105aa75fa lua_pcall + 102

16 com.adobe.ag.substrate 0x0000000105c16016 0x105bf2000 + 147478

17 com.apple.Foundation 0x00007fff380737a2 __NSThread__start__ + 1064

18 libsystem_pthread.dylib 0x00007fff6fc56109 _pthread_start + 148

19 libsystem_pthread.dylib 0x00007fff6fc51b8b thread_start + 15

Thread 2:

0 libsystem_kernel.dylib 0x00007fff6fb95756 __semwait_signal + 10

1 libsystem_c.dylib 0x00007fff6fb18eea nanosleep + 196

2 libc++.1.dylib 0x00007fff6cd5b6da std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > const&) + 73

3 com.adobe.ag.substrate 0x0000000105c02f39 0x105bf2000 + 69433

4 com.adobe.ag.substrate 0x0000000105c02c7d 0x105bf2000 + 68733

5 libsystem_pthread.dylib 0x00007fff6fc56109 _pthread_start + 148

6 libsystem_pthread.dylib 0x00007fff6fc51b8b thread_start + 15

Thread 3:: LrPerformanceServer