New Lightroom Update Errors. Help!!

New Here ,
Oct 26, 2020

Copy link to clipboard

Copied

Although I am not happy to see others are experiencing this, I thought I had done something wrong and have been super upset the past hour trying to figure it out, so am thankful I found this community thread. For the past three days, I have been in the middle of exporting photo sets and my Lightroom would crash and turn my computer off. It did it again tonight. My computer is up-to-date, so I figured maybe I just really needed to update Lightroom since that's the only time my computer has ever acted this way. So tonight, I was in the middle of exporting a portrait session, and it happened again. I turned my computer back on, downloaded the new update for Lightroom, and was very upset to see that all of my photos had been deleted from my library, along with all of the presets I use. Previous updates have never done this to me. Luckily, half of my photos exported so I can get them to my client, but now have to wait and see what is going to happen because now when I open Lightroom, after trying to log out and in again, it gives me an error message that says "An error occurred when attempting to change modules." So frustrating!! I would so appreciate any advice on this. 

TOPICS
Libraries

Views

25

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

New Lightroom Update Errors. Help!!

New Here ,
Oct 26, 2020

Copy link to clipboard

Copied

Although I am not happy to see others are experiencing this, I thought I had done something wrong and have been super upset the past hour trying to figure it out, so am thankful I found this community thread. For the past three days, I have been in the middle of exporting photo sets and my Lightroom would crash and turn my computer off. It did it again tonight. My computer is up-to-date, so I figured maybe I just really needed to update Lightroom since that's the only time my computer has ever acted this way. So tonight, I was in the middle of exporting a portrait session, and it happened again. I turned my computer back on, downloaded the new update for Lightroom, and was very upset to see that all of my photos had been deleted from my library, along with all of the presets I use. Previous updates have never done this to me. Luckily, half of my photos exported so I can get them to my client, but now have to wait and see what is going to happen because now when I open Lightroom, after trying to log out and in again, it gives me an error message that says "An error occurred when attempting to change modules." So frustrating!! I would so appreciate any advice on this. 

TOPICS
Libraries

Views

26

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 26, 2020 0
LEGEND ,
Oct 27, 2020

Copy link to clipboard

Copied

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

GoldingD_0-1603831839547.jpeg

 

GoldingD_1-1603831839549.png

 

 

GoldingD_2-1603831839550.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 0
GoldingD LATEST
LEGEND ,
Oct 27, 2020

Copy link to clipboard

Copied

Ahh

 

Consider resetting the preference file. The preference file can get corrupted resulting in buggy behavior

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

and see: https://helpx.adobe.com/lightroom-classic/kb/error-changing-modules-lightroom.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 0