New PC: How to deactivate Lightroom serial number on the lost PC?

New Here ,
Mar 14, 2021 Mar 14, 2021

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Hi,

 

I have a new PC and every time I start the fresh installed lightroom (Version 6) theres a note that lightroom has to be deactivated on the old PC. But I cannot do it. I dont have access to old one.

What posibilities have I?

I still logged in to my Adobe Account and try to release my installation but without success.

 

Can anybody help me?

 

Thanks!

 

Best regards

Malte

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Download and install, How to, Problem or error, Windows

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Adobe Community Professional , Mar 14, 2021 Mar 14, 2021
It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone. Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone.

Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.2.3, LrC 10.2, Lr 4.1, Ps 22.3, Pr 14.8.0; Camera OM-D E-M1.

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Thank you for you fast reply!!

Thats great. Have a nice sunday!

 

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