New PC: How to deactivate Lightroom serial number on the lost PC?

[defaulti9uat5ydytwh]

Hi,

I have a new PC and every time I start the fresh installed lightroom (Version 6) theres a note that lightroom has to be deactivated on the old PC. But I cannot do it. I dont have access to old one.

What posibilities have I?

I still logged in to my Adobe Account and try to release my installation but without success.

Can anybody help me?

Thanks!

Best regards

Malte

[DdeGannes · Accepted solution]

It is no longer possible for you to do that online by yourself. You need to contact Adobe support via chat or telephone.

Make sure you have your serial number. If you can login to your account you could recover it from there. Adobe support can deactivate for you.

[defaulti9uat5ydytwh]

Thank you for you fast reply!!

Thats great. Have a nice sunday!