No audio in Lightroom

[CWiker]

Just moved lightroom to a new computer.  None of the imported video clips have sound.  Is there a Codec I need to download.  it plays on my old computer.

[John Waller]

Which version of Lightroom? Which operating system?

[CWiker]

Windows 10 and running Lightroom CC latest update.

[CWiker]

Lightroom Classic to be exact

[Mohit Goyal]

Hi CWiker,

Could you please let us know the video file format you have imported in Lightroom Classic CC? Also, you may try reset Lightroom preferences back to defaults and let us know if that helps.

Here's the link for the steps: How to set Lightroom Classic CC preferences

Regards,

Mohit

[CWiker]

None Play...mov, mp4, avi none have audio

really don't want to reset defaults...i've just got some other things right where I like them.

[johnrellis]

really don't want to reset defaults...i've just got some other things right where I like them.

This article explains how to save and restore the original preferences, in case resetting them doesn't fix the problem: https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

[CWiker]

Could the problem be that all my files are now an external hard drive and not on one of the two internal computer drives?  I found the very short video files do play their audio at times. 

[CWiker · Accepted solution]

I seemed to have solved the problem.  Went into performance and first purged video cashe.  Then I raised the max cashe size to 12GB and now if I give the clip a few seconds (10-20) to fully load...i now have audio on those clips.  Haven't tested all video formats yet but it is looking very positive.   Thanks to everyone who has been helping me...Thanks to all.

[Brian Lauttamus]

CWiker, Thanks for that.  Solved my problem too.  Brian

[Bill Sprague]

Put me on the list of users that have had this fix the lack of audio on a video clip.