No Graphics Acceleration v8.4

Explorer ,
Aug 13, 2019

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I just upgraded from LR 8.3.1 to 8.4 and support for my Graphics Card acceleration seems to have disappeared. I'm sure it was working under previous version but under Edit/Preferences/Performance, the graphics acceleration is now marked as "off" with a message that my system isn't supported. Checking out the list of Graphics cards it seems that my GeForce GTX 750ti card is now no longer supported by latest LR version. So, the promised improvements in perofmance that I've been waiting for aren't available to me unless I shell out for a new card - unless of course any helpful soul on here can point me in the right direction please? It's also worth noting that the graphics card IS supported in the latest version of Photoshop CC.

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LEGEND ,
Aug 13, 2019

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From NVIDIA: NVIDIA Update|NVIDIA

I like the first method.

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Aug 13, 2019

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Ahh, an issue in your sys info

DirectX Version: DirectX 11

Need DirectX 12

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Aug 13, 2019

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Good, I see that you have posted your issue at the official feedback web site, and that you are engaged with some actual Adobe Techs.

Lightroom Classic 8.4: GeForce GTX 750ti - Graphics Card not supported | Photoshop Family Customer C...

Foe in some reason, your system information is easier to read at that posting.

I notice that OpenGL failed and no mention of DirectX.

Did the Adobe techs address that?

See solution 3 in the following, but cross fingers it does not make things worse, if still in contact with Adobe, ask them about it:

Adobe Lightroom GPU Troubleshooting and FAQ

and this link link to revert back, if it crashes:

Lightroom Classic crashes on exit | Windows

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Explorer ,
Aug 13, 2019

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Hi David, no mention of the DirectX issue by the feedback website but another preson has reported a similar problem. I'll check the link you sent me thank you. I have also downloaded the newer driver that you listed and have created a restore poiint so may try to install that to see if it works.

Thanks again

Nigel

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Explorer ,
Aug 13, 2019

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I just looked at solution 3 you mentioned at when I checked down the folder tree, I could not find the Camera Raw GPU config .txt file in the folder - it was empty.Capture 3.PNG

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LEGEND ,
Aug 13, 2019

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Might want to see if all that changes with the latest  driver

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Explorer ,
Aug 13, 2019

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Latest driver you mentioned wouldn't install, it is for Windows 10.

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LEGEND ,
Aug 13, 2019

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On your computer a app for Nvida control panel shoul exist. Use it to get driver updates

will return with a guide

Opps, already gave: NVIDIA Update|NVIDIA

That method will quirky NVIDIA for the correct GPU, correct OS, correct 32 or 64 bit, and correct driver, no need to hunt down in web

Do not be surprised if the app brings up that it itshelf needs an update

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Explorer ,
Aug 13, 2019

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Going via the NVIDIA control panel leads me to an old 2015 driver 309.08 and won't give anything else. The driver I have installed already is 416.34 and as far as I can see it is the latest for Windows 7 x 64.

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Adobe Community Professional ,
Aug 13, 2019

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NigelD1  wrote

Going via the NVIDIA control panel leads me to an old 2015 driver 309.08 and won't give anything else. The driver I have installed already is 416.34 and as far as I can see it is the latest for Windows 7 x 64.

Wrong. The latest driver for Windows 7 64bit is as follows

431.60 - WHQL
Release DateTue Jul 23, 2019
Operating SystemWindows 7 64-bit
Windows 8.1 64-bit
Windows 8 64-bit
LanguageEnglish (US)
File Size496.83 MB

1) Download the latest GeForce Game Ready Driver 431.60 - WHQL driver: Drivers | GeForce

2) Uninstall ALL Nvidia drivers showing in the Windows 7 'Add Remove' ‘Apps and Features’ list.

3) When installing new drivers make sure to select 'Custom' and check only

‘Graphics Driver,’ ‘Nvidia WMI,’ and 'Clean Install' boxes.

4) Restart Windows.

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LEGEND ,
Aug 13, 2019

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NigelD1  wrote

Going via the NVIDIA control panel leads me to an old 2015 driver 309.08 and won't give anything else. The driver I have installed already is 416.34 and as far as I can see it is the latest for Windows 7 x 64.

Check the NVIDA Control panel and other NVIDIA software for updates

One of the apps you probably have is called GeForce Experience, and the NVIDIA Control Panel  might depend on that being up to date.

Image 4.png

Image 3.png

Hmm, earlier mentioned Nvidia Control panel, might have sent you in wrong or harder direction. GeForce Experience is easier

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Adobe Community Professional ,
Aug 13, 2019

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@NigelD1 You will need to upgrade your Operating System from Win 7 to Win 10 if you are going to make use of GPU Acceleration with Lightroom Classic 8.4.

Thats just how the cards have been dealt in this release.

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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LEGEND ,
Aug 13, 2019

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DdeGannes  wrote

@NigelD1 You will need to upgrade your Operating System from Win 7 to Win 10 if you are going to make use of GPU Acceleration with Lightroom Classic 8.4.

Thats just how the cards have been dealt in this release.

It's the DirectX v12 requirement, am I right? And no DIrectX v12 on WIN 7???

Added that inquiry at the OP postingLightroom Classic 8.4: GeForce GTX 750ti - Graphics Card not supported | Photoshop Family Customer C...

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Community Beginner ,
Aug 13, 2019

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having to update to win 10.............. gona make me have to get a new computer to run Lightroom?

Time to move on from Adobe I guess

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Adobe Community Professional ,
Aug 13, 2019

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@ jonb, this is a decision that you will have to make sooner or later, probably sooner than later.

The thing you will also have to check is, do you have mission-critical applications that will not work on Win 10?

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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Explorer ,
Aug 14, 2019

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All the advice about updating the NVIDIA driver to 431.60 proved to be correct (as you all probably thought it would). My problem was that the link that NVIDIA gave me pointed me to a version only suitable for Windows 10 and it wasn't until I received the link from Todd that I managed to do a clean install and get the driver to recognise the system - thanks very much.

However, I still see that the "use graphics processor" option in the performance tab is greyed out so I still don't have basic level of GPU. Suggestions appreciated thanks guys.

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Adobe Community Professional ,
Aug 14, 2019

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Nigel, I am just thinking out of the box here, could please try the following shut down your computer (power off not restart). Let it remain for a short time e.g 1 minute then restart.

Boot Lightroom Classic and check the Preference/performance tab and take a screen capture of the top half of the Preferences Dialog box and post here so we can see what Lightroom Classic 8.4 indicates about your GPU. See the screen capture.

Screenshot 2019-08-14 at 7.08.25 AM.png

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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Explorer ,
Aug 14, 2019

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Here you go.

Capture.PNG

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Adobe Community Professional ,
Aug 14, 2019

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And in the you are not able to select Auto or Custom in the first option?

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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Explorer ,
Aug 14, 2019

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No - greyed out.

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Adobe Community Professional ,
Aug 14, 2019

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I do not have any other ideas, one thing for sure you will definitely not be able to use the new features. How much benefit you could achieve from the basic options is debatable. I for one have not seen any difference whether it's on or off, just my opinion.

I have an iMac27" monitor.

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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Explorer ,
Aug 14, 2019

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I appreciate your help - thank you.

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Adobe Community Professional ,
Aug 14, 2019

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jonb95271491  wrote

having to update to win 10.............. gona make me have to get a new computer to run Lightroom?

Upgrading to Windows 10 won't help. Your Nividia GTX 759 Ti does not support DirectX 12 for ANY application.

DirectX 12 | Supported GPUs | GeForce

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Community Beginner ,
Aug 14, 2019

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https://forums.adobe.com/people/Todd+Shaner  wrote

jonb95271491   wrote

having to update to win 10.............. gona make me have to get a new computer to run Lightroom?

Upgrading to Windows 10 won't help. Your Nividia GTX 759 Ti does not support DirectX 12 for ANY application.

DirectX 12 | Supported GPUs | GeForce

Todd,  my GPU isn't the GTX but a Quadro M2000M.  and  what I mean is that it seems at a *minimum* one has to have win10 now, already needed it if you wanted the smart sharpen.

The annoying part is I just had GPU support until I upgraded, so now what do I just down grade until it's time to get a new computer, and do I bother with LR/PS or just follow my

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Community Beginner ,
Aug 14, 2019

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https://forums.adobe.com/people/Todd+Shaner  wrote

Upgrading to Windows 10 won't help. Your Nividia GTX 759 Ti does not support DirectX 12 for ANY application.

DirectX 12 | Supported GPUs | GeForce

But I should not need DirectX 12, my GPU support open GL 4.6 which meets the requirements, or do I have to not run the latests and back by driver down from OpenGL 4.6 to 3.3.???

  • NVIDIA: GPU with DirectX 12 or OpenGL 3.3 support.
  • OpenGL 3.3 and DirectX 10-capable video adapter for GPU-related functionality.
  • 1 GB Video RAM (VRAM). 2 GB of dedicated VRAM (4 GB recommended) for large, high-resolution monitors, such as 4K- and 5K-resolution monitors.

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LEGEND ,
Aug 14, 2019

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jonb95271491  wrote

https://forums.adobe.com/people/Todd+Shaner   wrote

Upgrading to Windows 10 won't help. Your Nividia GTX 759 Ti does not support DirectX 12 for ANY application.

DirectX 12 | Supported GPUs | GeForce

But I should not need DirectX 12, my GPU support open GL 4.6 which meets the requirements, or do I have to not run the latests and back by driver down from OpenGL 4.6 to 3.3.???

  • NVIDIA: GPU with DirectX 12 or OpenGL 3.3 support.
  • OpenGL 3.3 and DirectX 10-capable video adapter for GPU-related functionality.
  • 1 GB Video RAM (VRAM). 2 GB of dedicated VRAM (4 GB recommended) for large, high-resolution monitors, such as 4K- and 5K-resolution monitors.

Yes, a bit of confusion, one of the reasons DirectX is brought up as a requirement (yep, we may be wrong) is in the Adobe support page for GPU issues, under Troubleshoot, is solution 3, that calls for forcing use of DirectX (mind you another support page calls for the opposite should LR crash at launch).

Adobe Lightroom GPU Troubleshooting and FAQ

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Adobe Employee ,
Aug 14, 2019

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Thanks all for help troubleshooting and providing the log files to us. At this point, we can confirm that if your OS, GPU card and driver version does not support the DirectX 12/Metal, then the OpenGL based GPU acceleration fallback is no longer available in the latest LrClassic 8.4 release (also applies to ACR 11.4, LrCC 2.4). Although this is recognized as a bug, but the team has planned to drop OpenGL support in the next release. The reason is that some OS vendors have make it public that they will deprecate the OpenGL API soon.

Practically, this typically means the bug will show up if you have a Windows 7 OS and/or older version of GPU card or driver. There is currently no known workaround for the bug. The team is investigating possible temporary relief. For the long term, customers are strongly recommended to consider updating your machine to the latest Windows and macOS and GPU drivers to take advantage of the possible GPU performance gain.

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Explorer ,
Aug 15, 2019

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I'm running Win 10 (fully updated), on a fast i7 CPU, 32GB RAM, Nvidia 1060 card running DirectX 12 and latest drivers and I get the greyed out box for GPU acceleration.

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Adobe Employee ,
Aug 15, 2019

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Hi stepbar,

Since it sounds like the OpenGL issues should not be affecting you, I'd like to try to figure out what is going on in your case. We have tested the 1060 in house with Windows 10 and it passed all tests.

Can you send me a couple things from your machine? If you do not want to share them on the forum, please e-mail me: dfranzen at adobe dot com.

Here are generic instructions for collecting the log and report:

In the Logs folder (see instructions below) you should find log files with names beginning with "Adobe Photoshop Lightroom Classic Log Latest." The v1 log file might be helpful.

Here are some generic instructions for finding these logs:

IMPORTANT: You must QUIT the host application BEFORE you collect the log files.

The best way to collect a log about a bug is to do the following:

Quit the host app.

Re-launch the host app.

Perform the minimum number of steps required to reproduce the problem.

Quit the host app again.

Now collect the log files.

On Windows the log location is:

%APPDATA%\Adobe\CameraRaw\Logs

One shortcut to get to this folder on Windows is to...

Tap the Windows key

Enter "Run"

Enter "%APPDATA%\Adobe\CameraRaw\Logs"

For example:

C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

On Windows also please include a dxdiag report. (It does not matter when you generate the report relative to when you reproduce the bug.)

1. Tap the Windows key on your keyboard or click on the Windows button in the task bar.

2. Type in dxdiag (this does a search for the program)

3. Hit the Enter key

4. Wait for the DxDiag window to appear

5. When it's enabled click the Save All Information button

6. Save the DxDiag.txt file and submit it when reporting problems.

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LEGEND ,
Aug 13, 2019

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To all members noting that this option is shown in preferences as OFF

Read the Adobe GPU Troubleshooting and FAQ web page, it has been updated:

Adobe Lightroom GPU Troubleshooting and FAQ

If LR no longer thinks your GPU is capable it now defaults to off, as opposed to Auto (and you can also select Custom)

From that page (emphasis mine) :

________________________________

GPU acceleration in Lightroom Classic

  

Introduced in Lightroom Classic 8.4 (August 2019 release)

In Lightroom Classic, the current status of GPU acceleration is displayed just below the GPU name. Your system may automatically support basic or full acceleration. If your system automatically supports basic acceleration, you can enable full acceleration using the Custom option.

Acceleration may also be turned off automatically if your system does not support it or due to an error. If acceleration is turned off and an error message appears, it could be due to GPU hardware, driver version, or operating system not meeting the system requirements.

You can select one of the following options from the Use Graphics Processor drop-down to turn the GPU acceleration on/off.

Auto

Select this option to automatically determine the correct level of GPU support based on your system's hardware and operating system configuration. This is the default option.

 

Custom

Select this option to choose the level of GPU support manually.

    Use GPU for Display

    Use GPU for Image Processing

Off

Select this option to turn off the GPU acceleration.

________________________________________________________

/EdDIT/struck thru as I can not prove

?EDIT/ Ah yes, I misread

/ And, I may or may not have stumbled upon some bit of info related to Display (monitor) capability an how this preference may not be supported (as in not $k or 5K). Or perhaps I read something wrong

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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LEGEND ,
Aug 13, 2019

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Ah, and red this:

https://www.lightroomqueen.com/whats-new-in-lightroom-classic-8-4/

and

http://www.computer-darkroom.com/blog/2019/08/13/adobe-lightroom-classic-8-4-camera-raw-11-4-august-...

Just another Adobe customer; My Sys; APP: LRC 9.3, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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