No Internet connectio No Lightroom classic

New Here ,
Nov 11, 2020 Nov 11, 2020

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When using Lightroom Classic without internet, e.g. on the road, LR only starts with an error message. How can I avoid this ?

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

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Adobe Community Professional ,
Nov 12, 2020 Nov 12, 2020

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From this help article- https://helpx.adobe.com/au/creative-cloud/kb/internet-connection-creative-cloud-apps.html

"You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days*. You receive a reminder to reconnect to the Internet to validate your license:"

I suggest before you leave (on the road)- Sign Out AND Sign In to the CC Desktop APP. Do NOT Sign-Out again. This resets your 'validation' calendar to start the 30day count (*or 90days if subs paid annually) .

Or you need only connect to Adobe servers on any Internet connection to validate. (eg. Public Internet access, a Mobile Phone hotspot)

 

Regards. My System: Lr-Classic 10.3, Photoshop 22.4.2, Lightroom 4.3, Windows-10 Nikon DSLR.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Hi WobertC,

thanks for your answer.

My problem is that for some weeks during my expedition I have no connection at all.

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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As the document explains, it should be possible to work without internet for 30 days.

 

-- Johan W. Elzenga

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New Here ,
Nov 13, 2020 Nov 13, 2020

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But it does not work.
Lightroom Start one network is not possible.
Adobe Support is working on the problem.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Lightroom Start without network is not possible.

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LEGEND ,
Nov 13, 2020 Nov 13, 2020

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What error message do you get?

 

Are you signing out of the Adobe Creative Cloud application?Or are you signing out from Lightroom Classic? If not don't do this, and you should have 30 days.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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I don't sign out.

My Lightroom shows the following error on two computers:
After double-clicking LR-Icon, an error window appears with a long error log and the question whether I want to send it to Adobe. Then it ends.

With Internet everything works fine.

 

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LEGEND ,
Nov 13, 2020 Nov 13, 2020

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These are not error messages because your Lightroom Classic has been disabled because you are offline. These are messages because there is a malfunction somewhere in the software or hardware, although I have no idea where. If your license could not be confirmed to be active because you are offline, you would get very different error messages and there would not be a crash report that you could send to Adobe.

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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Are you sure you are using Lightroom Classic and not Lightroom?

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Yes, I use LR Classic.

Please deactivate Your LAN connection an try to start LR.

 

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Adobe Community Professional ,
Nov 13, 2020 Nov 13, 2020

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Just tried it by disconnecting my laptop from all wireless and wired networks and Classic starts just fine. I've done this many times when traveling and haven't had any problem running Classic. Something else must be wrong.

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Yes, that the proper function, say the Adobe Support.

They are anlysing the Lightroom error log to find the mistake.

If I get the solution, I will report this .

Thanks to all.

Xaver

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LEGEND ,
Nov 13, 2020 Nov 13, 2020

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Stop

I need to ask one question

 

Your copy of the Adobe Creative Cloud Desktop app

 

Do you ever sign out?

 

Do not sign out. Doing so deactivates the various programs like LrC. Signing back in will activate them, but you need internet access to do so.

 

 

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New Here ,
Nov 13, 2020 Nov 13, 2020

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Again, Iuse LR classic on PC, no APP.

Adobe Support says, it not nessesary to sign out.

 

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LEGEND ,
Nov 13, 2020 Nov 13, 2020

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All Adobe subscribers run the app. The Adobe Creative Cloud Desktop App. It is running in the background.

 

This app is used to:

 

Authenticate license with Adobe Servers

Install the various programs, PS, LR, LrC, Bridge, ACR, etc

Check for updates/upgrades

Update/upgrade

Activate the various Adobe CC  programs on your computer

 

ACCDA.png

Deactivate the various Adobe CC rograms on your computer

 

If you sign out of it, your various Adobe CC programs get deactivated.~

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Sorry I don't understand.

If I

"Deactivate the various Adobe CC rograms on your computer"

Then Im out of all adobe programs.

But I want to us this programs.

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Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

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Nobody said you must deactivate anything. They only said that you can do it this way if you want to. Keep the CC app running, and stay logged in.

 

-- Johan W. Elzenga

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LEGEND ,
Nov 19, 2020 Nov 19, 2020

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Point was

DO NOT SIGN OUT

 

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