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Not receiving verification code texts.

Explorer ,
Jun 28, 2020 Jun 28, 2020

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Over the last couple of days when logging into Lightroom Classic I have been asked to log back into Creative Services.... It asks if I want text with verification code sent & reply to send....... no text is ever recieved & I have to use option to send code by email, which works ok.

1. Why am I asked to log in nearly every day to use Lightroom Classic?

2. Why is the text option for send verification code by text not working?

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LEGEND ,
Jun 28, 2020 Jun 28, 2020

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Do you Sign Out when you are finished using LrC?

Have you opened the CC desktop app and Signed in properly?

Text option only works if you have a Mobile phone number registered to your Adobe ID. Do you have your cell number on your Adobe account?

 

Usually having to sign in more than once, without signing out, is a problem with the license file stored on your computer.

 

Try this link and see if it helps.

 

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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Explorer ,
Jun 28, 2020 Jun 28, 2020

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Followed the link above, which brought me to the Mac Keychain entry.... Which suggest that I delete to Keychain entries... Screen Shot 2020-06-28 at 15.29.13.png

But I only have one entry.... "Adobe User OS info" line , not "Adobe Profile info"

Anyway, I closed down Lr classic & Photoshop, logged out Creative Cloud app, & then completed shut down of my Mac. ... Restarted the Mac & signed back into Creative Cloud App, which this time sent the verification code to my registered mobile ok to complete the sign in.

Then looked at the Keychain again & it still doesn't show "Adobe Profile info"

As It seem to be working for now, I'll just wait & see if this issue happens again. 

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LEGEND ,
Jun 28, 2020 Jun 28, 2020

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Hopefully you have it solved and you won't need to sign in everyday.

Good luck to you.

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New Here ,
Mar 25, 2021 Mar 25, 2021

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My lightroom 

 

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