ocorreu um erro

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May 26, 2021 May 26, 2021

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Por favor alguém me ajuda???? Abro o  lightroom Classic, mas não fica muito tempo aberto. Logo acontece um erro sem nenhuma identificação com a mensagem:

 

Adobe Lightroom Classic encontrou um problema e precisa ser fechado.

 

Quando clico em exibir relatório aparece o texto abaixo:

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="10.2" build="[202103041821-226a1211]" source="Windows-Client" crashType="n/a">
<time year="2021" month="5" day="26" hour="23" minute="6" second="49" timeoffset="-180" timezone="Hora oficial do Brasil"/>
<user guid="4499a226-637a-4487-bd33-c4dd5f6c8a1a"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="pt-br" userlanguage="pt-BR" oslanguage="pt-BR" ram="8068" machine="Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2594 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2112 MB" caption="Intel(R) HD Graphics 4000" description="Intel(R) HD Graphics 4000" driverDate="20150710000000.000000-000" driverVersion="10.18.10.4252" videoModeDescription="1366 x 768 x 4294967296 cores" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_0166&#38;SUBSYS_C736144D&#38;REV_09&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce 710M" description="NVIDIA GeForce 710M" driverDate="20180323000000.000000-000" driverVersion="23.21.13.9135" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1140&#38;SUBSYS_C736144D&#38;REV_A1&#92;4&#38;9217F60&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE7EB4C9A8">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE7EB4C9A8" symbolname="NVAPI_Thunk"/>
<stackStatement index="1" address="0x00007FFE7EBCC94D" symbolname="NVAPI_Thunk"/>
<stackStatement index="2" address="0x00007FFE7EBCC608" symbolname="NVAPI_Thunk"/>
<stackStatement index="3" address="0x00007FFE7EBCC233" symbolname="NVAPI_Thunk"/>
<stackStatement index="4" address="0x00007FFE7EC85461" symbolname="NVAPI_Thunk"/>
<stackStatement index="5" address="0x00007FFE7EBBF732" symbolname="NVAPI_Thunk"/>
<stackStatement index="6" address="0x00007FFE7E3862EA" symbolname="OpenAdapter12"/>
<stackStatement index="7" address="0x00007FFE99EC08F8" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="8" address="0x00007FFE99EC0330" symbolname="D3D12PIXReportCounter"/>
<stackStatement index="9" address="0x00007FFECD15F975" symbolname="DXGIGetDebugInterface1"/>
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<stackStatement index="23" address="0x000000001E5F49BD" symbolname="AgRedeye_load"/>
<stackStatement index="24" address="0x00007FFED1ECCA66" symbolname="DispatchMessageW"/>
<stackStatement index="25" address="0x00007FFED1ECC78C" symbolname="DispatchMessageW"/>
<stackStatement index="26" address="0x00007FFED1EDFA83" symbolname="GetSystemMetrics"/>
<stackStatement index="27" address="0x00007FFED24133A4" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="28" address="0x00007FFECEF514C4" symbolname="NtUserCallHwndLock"/>
<stackStatement index="29" address="0x000000001E5F1E8D" symbolname="AgRedeye_load"/>
<stackStatement index="30" address="0x000000001E2486D6" symbolname="AgTemperatureTint_load"/>
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<stackStatement index="36" address="0x00007FFEA2FFBEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="37" address="0x00007FFEA2FB663E" symbolname="lua_resume"/>
<stackStatement index="38" address="0x00007FFEA2FA36A6" symbolname="lua_pcall"/>
<stackStatement index="39" address="0x00007FFE96C09850" symbolname="AgViewWinBackgroundView::Paint"/>
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<stackStatement index="42" address="0x00007FFEA2FB6594" symbolname="lua_resume"/>
<stackStatement index="43" address="0x00007FFEA2FDC634" symbolname="luaopen_table"/>
<stackStatement index="44" address="0x00007FFEA2FDA729" symbolname="luaopen_table"/>
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<stackStatement index="46" address="0x00007FFEA2FFBEF9" symbolname="AgThrowProgramError"/>
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<stackStatement index="48" address="0x00007FFEA2FA36A6" symbolname="lua_pcall"/>
<stackStatement index="49" address="0x00007FFE9650486A" symbolname="AgLuaBuffer_make"/>
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<stackStatement index="57" address="0x00007FFEA2FDB1BC" symbolname="luaopen_table"/>
<stackStatement index="58" address="0x00007FFEA2FB6594" symbolname="lua_resume"/>
<stackStatement index="59" address="0x00007FFEA2FFBEF9" symbolname="AgThrowProgramError"/>
<stackStatement index="60" address="0x00007FFEA2FB663E" symbolname="lua_resume"/>
<stackStatement index="61" address="0x00007FFEA2FA36A6" symbolname="lua_pcall"/>
<stackStatement index="62" address="0x00007FFE9651E4DE" symbolname="private_load_AgEventLoopUtils"/>
<stackStatement index="63" address="0x00007FFE9651D250" symbolname="HandleASAPTasks"/>
<stackStatement index="64" address="0x00000001402A47DA" symbolname="GetAppInstance"/>
<stackStatement index="65" address="0x00007FFE961A98C7" symbolname="unknown"/>
<stackStatement index="66" address="0x00007FFE961DBF80" symbolname="unknown"/>
<stackStatement index="67" address="0x000000014015D3BA" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="68" address="0x00007FFED00181F4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="69" address="0x00007FFED23DA251" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000014A2D8"/>
<register name="RBX" value="0x0000000000004000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000FF00000000"/>
<register name="RSI" value="0x0000000000000048"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014A260"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFE7EB4C9A8"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
57dd74de-c69a-4ade-9c05-330b0217978a
</sessionId>
</crashreport>

 

Por favor preciso trabalhar!!! Alguém pode me ajudar??

Obrigada!

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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English translation:

 

an error has occurred

Please, can someone help me???? I open the lightroom Classic, but it doesn't stay open very long. Soon an error occurs without any identification with the message:

Adobe Lightroom Classic has encountered a problem and needs to close.

When I click on display report the text below appears:


...

Please I need to work !!! Can someone help me??

Thanks!

 

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May 26, 2021 May 26, 2021

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If I am reading the crash report correctly -- not a 100% safe bet -- It suggests that there might be a problem with the NVidia driver. Check to see if there is a more recent version of the driver available.

 

My reading of the crash report suggests you have two video cards with the Nvidia card being disabled ???

 

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