OpenGL Failure in Lightroom CC

Explorer ,
Apr 21, 2015 Apr 21, 2015

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I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 21, 2015 Apr 21, 2015
Definitely get the drivers up to date.I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

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Explorer ,
May 05, 2015 May 05, 2015

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Nothing works and you and AMD have done squat. Way to go, Adobe. Puke.

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Explorer ,
May 11, 2015 May 11, 2015

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Still no help.

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Explorer ,
May 11, 2015 May 11, 2015

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And still no help from Adobe or AMD on this issue except to do what some people, for whatever reason, have done and that is to back-track to an edition of AMD that is over a year old. If that is what you want, truck on. But some of us want to know why you guys knocked out a version of LR that doesn’t work as advertised. Law suit?

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LEGEND ,
May 12, 2015 May 12, 2015

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larrysphotocasa wrote:


Law suit?

Off you go then - I could do with a laugh.

Fact: sometimes software interdependencies catch developers out.

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New Here ,
May 12, 2015 May 12, 2015

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‌The older driver works, the newer driver is broken. AMD break stuff in their drivers a lot. Rolling back drivers in the AMD gaming world is common place.

What is the newer driver doing for you that the old one will not?

I tried a HD4890 on another machine, expensive card. AMD stopped the driver development for it at 13.9.

Can't blame Adobe for that.

Andrew

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Explorer ,
May 12, 2015 May 12, 2015

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I have tried rolling back the driver and cleaning with Driver Sweeper.  No luck.  Contacted Adobe and AMD, no luck.  Law suit was meant for a laugh.  Good that you have a sense of humor, Keith.  Keep with it.

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Community Beginner ,
Apr 29, 2015 Apr 29, 2015

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Eric,

Appreciate the response.

Any additional information will be helpful.

Even if Adobe could have tiered recommendations for video cards.

min:

mid level performance:

top performance:

or what kind of hardware thresholds determine a go/no go on the hardware usage.

-Mark

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Community Beginner ,
Apr 30, 2015 Apr 30, 2015

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Same here. And since nvidia cards are not well represented, and since I bought mine a couple of days ago, SPECIFICALLY FOR THE REASON OF ACCELERATION IN LR CC, I 'll add my log.

The card works like a dream and passed all other tests in all other programs. It even runs at pci-e 3.0 on an IB-E chipset.

And, before you ask: I don't have 2 graphics cards. I uninstalled my old one, but somehow it still shows up in the LR log below. It doesn't even show up in device settings with hidden devices enabled.

I am quite happy with the new version, except for the shoddy implementation of the GPU acceleration and the fact that it doesn't even work outside the develop module.

Lightroom version: CC 2015.0.1 [ 1018573 ]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3,6 GHz

Built-in memory: 16302,1 MB

Real memory available to Lightroom: 16302,1 MB

Real memory used by Lightroom: 487,0 MB (2,9%)

Virtual memory used by Lightroom: 449,3 MB

Memory cache size: 320,6 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1360x768

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 350.12

Renderer: GeForce GTX 960/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\Bart Luyckx\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\Bart Luyckx\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Export to Photomatix Pro

4) Facebook

5) Flickr

6) HDR Efex Pro 2

7) jf Flickr

8) jf Geocoding Support

9) jf Google Drive

10) jf Metadata Wrangler

11) Leica Tether Plugin

12) Nikon Tether Plugin

13) PhotoFrame

14) ProShow Producer

15) ProShow Web

Config.lua flags: None

Updated Toolkit: Adobe Camera Raw 9.0 for Lightroom 6.0 (build 1014445)

Updated Toolkit: Book Module 6.0 (build 1014445)

Updated Toolkit: Develop Module 6.0 (build 1014445)

Updated Toolkit: Import Module 6.0 (build 1014445)

Updated Toolkit: Library Module 6.0 (build 1014445)

Updated Toolkit: Map Module 6.0 (build 1014445)

Updated Toolkit: Monitor Module 6.0 (build 1014445)

Updated Toolkit: Print Module 6.0 (build 1014445)

Updated Toolkit: Slideshow Module 6.0 (build 1014445)

Updated Toolkit: Web Module 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.AgNetClient 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.Headlights 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.bridgetalk 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.catalogconverters 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.curculio 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.discburning 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.email 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.export 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.ftpclient 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.help 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.iac 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.imageanalysis 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.sdk 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.sec 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.socket 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.store_provider 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.substrate 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.ui 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.video_toolkit 6.0 (build 1014445)

Updated Toolkit: com.adobe.ag.xml 6.0 (build 1014445)

Updated Toolkit: com.adobe.wichitafoundation 6.0 (build 1014445)

Adapter #1: Vendor : 10de

    Device : 1401

    Subsystem : 85201043

    Revision : a1

    Video Memory : 1966

Adapter #2: Vendor : 1414

    Device : 8c

    Subsystem : 0

    Revision : 0

    Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: S2433W-4 (NVIDIA High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

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New Here ,
Apr 30, 2015 Apr 30, 2015

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‌after uninstalling everything again I finally got it working with the Intel 4000 card. Then I went to my configurable switchable graphics card properties and RETOLD it to use the high performance setting when using Lightroom. This time it reopened and was using the AMD 7600 finally! Albeit with old driver (14.4 install says 14.1)

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New Here ,
May 01, 2015 May 01, 2015

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Now something else, I don't know whether this is a general GPU bug or if is just an AMD 14.4 driver bug.

ACR 9, HD6770, GPU acceleration working:
The colour clipping warning overlay (e.g. ALT drag the exposure slider) does NOT show the same clipping with GPU enabled as without.

I can push the exposure way higher with GPU enabled before any clipping is indicated. Perhaps it is showing the prophotoRGB clipping level, rather than the sRGB clipping I have it set to show.

Andrew

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Adobe Community Professional ,
May 01, 2015 May 01, 2015

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From your description it sounds like you are in Soft Proof mode. There is an issue in LR CC and probably LR 6 concerning the RGB sample readings at the bottom of the Histogram when in Soft Proof mode:

Lightroom CC Soft Proof Histogram Displays Incorrect RGB Values

Unfortunately, I can't confirm the large Exposure clipping warning difference with GPU enabled and then disabled. I'm seeing ~0.05 EV difference on Windows 7, Nvidia Quadro 600 GPU with latest driver, and LR CC 2015. Please provide the System OS, image file type, LR module you are in, and any settings used that causes the difference.

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New Here ,
May 01, 2015 May 01, 2015

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‌Sorry, not even tried it in lightroom. Just pure ACR 9 on windows 7 not behaving consistently wrt clipping warns with and with GPU enabled. If it is an AMD bug ill buy an nvidia card, could do with an nvidia user testing it.

Andrew

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Adobe Community Professional ,
May 01, 2015 May 01, 2015

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I get identical Highlight clipping levels indication in ACR 9.0 with Graphics Processor checked or unchecked. (Windows 7 64 bit, Nvidia Quadro 600 GPU with latest driver)

There's a similar issue with PS CS6 and PS CC2014 Soft Proof when PS Preferences for Performance> Advanced Settings Drawing mode is set to Normal or Advanced. If you soft proof an Adobe RGB image with Adobe RGB Proof Setup there is a difference in the soft proof image. When set to Basic or None the Soft Proof is correct in both PS CS6 and PC CC2014.

LR CC & 6 has an even worse soft proof issue not related to the GPU usage. Read from reply #4 through reply #20 here:

Re: Wrong RGB values when soft proofing

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New Here ,
May 01, 2015 May 01, 2015

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Do you have ACR set to sRGB in the workflow options?
The GPUs intepretation of clipping is worthless. For now I'll eyeball everything with GPU enabled for speed for proofs and switch it off for finals edits.

Andrew

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Adobe Community Professional ,
May 01, 2015 May 01, 2015

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andrew_d2 wrote:

Do you have ACR set to sRGB in the workflow options?

That only sets output file's color space not what you see inside the ACR app.

andrew_d2 wrote:

The GPUs intepretation of clipping is worthless. For now I'll eyeball everything with GPU enabled for speed for proofs and switch it off for finals edits.

Like I said, "I get identical Highlight clipping levels indication in ACR 9.0 with Graphics Processor checked or unchecked. (Windows 7 64 bit, Nvidia Quadro 600 GPU with latest driver)" However, I can't speak for other AMD GPU users. I suggest searching and posting this issue in the Camera Raw forum here: Adobe Camera Raw

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New Here ,
May 01, 2015 May 01, 2015

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I can see what you said but unless I know what your workflow options are I'm afraid it is of no help.

I want to know if people see a difference when the workflow option is set to sRGB. Yours could be set to prophoto for all I know.

Maybe someone else can try it.

Andrew

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Adobe Community Professional ,
May 01, 2015 May 01, 2015

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andrew_d2 wrote:

I want to know if people see a difference when the workflow option is set to sRGB.

I see the exact same highlight clipping levels when ACR is set to sRGB with the GPU ON or OFF as with ProPhoto RGB color space.

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Community Beginner ,
May 02, 2015 May 02, 2015

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Isn't this a bit off topic in this thread?

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New Here ,
May 01, 2015 May 01, 2015

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For those with AMD/ATI Radeon HD cards on Windows here's the process that worked for me. I installed the 14.1 drivers from April-2014 and got the OpenGL to pass.

1. Uninstall all your AMD drivers using Windows Add/Remove. For a further purge, Google the "AMD Catalyst Clean Uninstall Utility 1.4.0.0" and run that after you uninstall. That wipes any old AMD/ATI files/folders from your system that the uninstall left behind.

2. Download and install the 14.1 drivers (Dated 4/25/14) from the AMD site. On the right of your driver download link you'll see a shortcut in orange for "Download Previous Drivers and Software".

If you are doing step 2 without step 1, even though it looks like you are installing previous drivers, the installer actually keeps your newer drivers.

Look for your "Core Profile Context" in the System Info box in Lightroom. If it says 14.100.x, that is the version that finally worked for me. If it reads 14.502.x, then you still have the newer drivers installed and those did not work for me.

My system:

ATI Radeon HD 6770

Windows 8.1 64-bit

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Community Beginner ,
May 01, 2015 May 01, 2015

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taral72063086 wrote:

For those with AMD/ATI Radeon HD cards on Windows here's the process that worked for me. I installed the 14.1 drivers from April-2014 and got the OpenGL to pass.

1. Uninstall all your AMD drivers using Windows Add/Remove. For a further purge, Google the "AMD Catalyst Clean Uninstall Utility 1.4.0.0" and run that after you uninstall. That wipes any old AMD/ATI files/folders from your system that the uninstall left behind.

2. Download and install the 14.1 drivers (Dated 4/25/14) from the AMD site. On the right of your driver download link you'll see a shortcut in orange for "Download Previous Drivers and Software".

If you are doing step 2 without step 1, even though it looks like you are installing previous drivers, the installer actually keeps your newer drivers.

Look for your "Core Profile Context" in the System Info box in Lightroom. If it says 14.100.x, that is the version that finally worked for me. If it reads 14.502.x, then you still have the newer drivers installed and those did not work for me.

My system:

ATI Radeon HD 6770

Windows 8.1 64-bit

Thanks, taral72063086! This procedure worked for me also.

Lightroom version: CC 2015.0.1 [ 1018573 ]

License: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.3 GHz

Built-in memory: 12278.9 MB

Real memory available to Lightroom: 12278.9 MB

Real memory used by Lightroom: 460.1 MB (3.7%)

Virtual memory used by Lightroom: 434.6 MB

Memory cache size: 197.9 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

AMD Radeon HD 5800 Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.12874 Core Profile Context 14.100.0.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.30

Mark Ulmer

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New Here ,
May 02, 2015 May 02, 2015

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It works also for me !!!!

Versione Lightroom: 6.0 [1014445]

Licenza: Perpetua

Sistema operativo: Windows 8.1 Business Edition

Versione: 6.3 [9600]

Architettura dell'applicazione: x64

Architettura del sistema: x64

Conteggio processore logico: 4

Velocità processore: 2,9 GHz

Memoria integrata: 8134,4 MB

Memoria reale disponibile in Lightroom: 8134,4 MB

Memoria fisica usata Lightroom: 510,4 MB (6,2%)

Memoria virtuale usata Lightroom: 472,8 MB

Dimensione cache memoria: 241,7 MB

Numero di thread massimo utilizzato da Camera Raw: 4

Ottimizzazione SIMD Camera Raw: SSE2,AVX

Impostazione DPI del sistema: 96 DPI

Composizione desktop attivata: Sì

Monitor: 1) 1680x1050

Tipi di input: Multitouch: No, Tocco integrato: No, Penna integrata: No, Tocco esterno: No, Penna esterna: No, Tastiera: No

Informazioni processore grafico:

AMD Radeon HD 6570

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.12874 Core Profile Context 14.100.0.0

Renderer: AMD Radeon HD 6570

LanguageVersion: 4.30

Cartella applicazione: C:\Program Files\Adobe\Adobe Lightroom

Percorso libreria: E:\Documenti\Vincenzo\Foto\EpivicCatalog-2-2-2-2.lrcat

Cartella impostazioni: C:\Users\Utente\AppData\Roaming\Adobe\Lightroom

Plug-in installati:

1) Behance

2) Facebook

3) Flickr

4) Photosmith

5) Plug-in Acquisizione diretta Leica

6) Plug-in acquisizione diretta Nikon

7@) Plug-in per acquisizione diretta Canon

Indicatori Config.lua: None

Adattatore n. 1: Fornitore : 1002

  Dispositivo : 6759

  Sottosistema : e193174b

  Revisione : 0

  Memoria video : 1011

Adattatore n. 2: Fornitore : 1414

  Dispositivo : 8c

  Sottosistema : 0

  Revisione : 0

  Memoria video : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Altoparlanti (Dispositivo High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

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New Here ,
May 03, 2015 May 03, 2015

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Thanks a lot, now even a lowly AMD APU with built-in HD 6550D graphics works with Lightroom!

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.12874 Core Profile Context 14.100.0.0

Renderer: AMD Radeon HD 6550D

LanguageVersion: 4.30

P.S. The 25th April 2014 drivers were labelled 14.4 and it worked fine!

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New Here ,
May 01, 2015 May 01, 2015

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I have the same problem and am using a 1 year old board with NVidia GeForce GTX 650Ti chipset.  I would love a solution to this one.:

Lightroom version:  CC 2015 [1014445]
License: Creative Cloud
Operating system: Windows 7 Business Edition
Version: 6.1 [7601]
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.6 GHz
Built-in memory: 10231.1 MB
Real memory available to Lightroom: 10231.1 MB
Real memory used by Lightroom: 524.0 MB (5.1%)
Virtual memory used by Lightroom: 491.5 MB
Memory cache size: 215.6 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor: NVIDIA Corporation
Version: 3.3.0
Renderer: GeForce GTX 650 Ti/PCIe/SSE2
LanguageVersion: 3.30 NVIDIA via Cg compiler

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 11c6
Subsystem : 30593842
Revision : a1
Video Memory : 1990
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (High Definition Audio Device)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x102
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true

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New Here ,
May 01, 2015 May 01, 2015

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Did you try taral72063086's post above #240 (worked for me)

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New Here ,
May 02, 2015 May 02, 2015

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Hi all,

I'm going to replace my AMD HD7570 OEM card - partly due to Lightroom issues.

Don't know much about gfx cards these days, so can anyone recommend a card please?

I'm JUST looking for performance in LR and PS (I don't play games).

This looks cheap - any good?

Asus AMD Radeon R7 240 2GB DDR3 Graphics Card (PCI Express 3.0, HDMI, DVI-D, 128 Bit, Dust-Proof Fan...

Any advantage in going for a 4GB card for LR/PS?

Any help appreciated. Thanks.

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