Ouverture Lightroom impossible

[Lasingulière]

Bonjour, 

Depuis quelques temps je ne parviens plus à ouvrir Lightroom, j'ai un message d'erreur. J'ai supprimé le fichier qui s'appelle quelque chose comme icart.lock, comme proposé sur le site Adobe,  mais rien à faire. Qui peut m'aider ?

Merci.

[cmgap]

Do you have a recent backup? If yes, please try to open that and let us know. What system  and  operating system  are you on? Mac or Windows? Do you have any updates pending  with Lightroom?

[Lasingulière]

Backup of what, please ?

[Lauca]

Quel est exactement le message d'erreur ?

[Lasingulière]

Bonjour,

Voici les deux messages qui s'affichent. Je précise que j'ai désinstallé puis réinstallé plusieurs fois LR, en vain, et que j'ai mis à jour mon pilote (NVIDIA sur ASUS).

[cmgap]

I was asking if  you have made a backup of Lightroom the last time you quit the application? Are you on Windows or Mac? Is your  subscription up to date?

[Lasingulière]

Hello cmgap,

I'm on Windows. My subscription is OK. I don't remember if I made a backup but if I did, it was a long time ago because i did'nt use Lightroom for a long time. 

[cmgap]

Well that  is good news. If  you have a backup and  you  haven't  done a  lot  in Lightroom since  the time the  backup was made, you  can try to open  it and see  if  it will  work. Can  you post a  screen shot  of the  folder that contains your Lightroom catalog?

[Lauca]

Il s'agit de Lightroom (la version utilisant le stockage dans le Cloud) et non de Lightroom Classic dont il est question dans ce forum.

Il faudrait poser ta question dans le forum dédié à Lightroom.

[Lasingulière]

Bonjour Lauca,

J'ai exactement le même message d'erreur sur Lightroom classic et sur Lightroom stockage dans le Cloud. Impossible de le résoudre 😢.

[GoldingD]

Impossible de charger photos Lightroom réessayer ultérieure

Unable to load Lightroom photos retry later

Is the above a proper translation?

[GoldingD]

Lets start over. Lets work on one app at a time

First up, the Adobe Creative Cloud Desktop App.

Make sure that your computer has Internet access

From your copy of the Adobe Creative Cloud App, sign out, then sign in.

Any errors?

note: signing out deactivates the Adobe CC apps on your computer. Signing in activates them. The process of signing in causes an accreditation check to occur. 

[GoldingD]

Next

In the Adobe Creative Cloud Desktop App, hover your mouse over Lightroom Classic.

What version?

[GoldingD]

Moving on, assuming the Adobe Creative Cloud Desktop App is behaving. Start Lightroom Classic, the one with the square icon corners.

Does it start?

What error appears?

[Lasingulière]

Hello, the problem is solved, i disabled gpu in preferences. Thanks.

[cmgap]

Thank you for updating  your post.