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Permission errors

Community Beginner ,
Apr 04, 2020

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Lightroom Classic not working due to permission errors. I recently purchased a new MacBookPro. I downloaded and launched Ps, Il, Id, and, Br with no problems. However I am having problems launching Lr. I first get "Lightroom encountered user perission issues." Followed by "An internal error has occured. Cannot create the required folder: /User/carlos/Library/Application Support/Adobe/Lightroom/Keyword Sets." Then "An error occurred when attempting to change modules." I have install all my other applications with no problems.

I have removed Lr using the removal app several times and relaunch my laptop each time with no success.  Please help. Thank you.

 

Carlos

macOS Catalina v 10.15.4

MacBook Pro 16-inch 2019

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Mac, Problem or error

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Permission errors

Community Beginner ,
Apr 04, 2020

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Lightroom Classic not working due to permission errors. I recently purchased a new MacBookPro. I downloaded and launched Ps, Il, Id, and, Br with no problems. However I am having problems launching Lr. I first get "Lightroom encountered user perission issues." Followed by "An internal error has occured. Cannot create the required folder: /User/carlos/Library/Application Support/Adobe/Lightroom/Keyword Sets." Then "An error occurred when attempting to change modules." I have install all my other applications with no problems.

I have removed Lr using the removal app several times and relaunch my laptop each time with no success.  Please help. Thank you.

 

Carlos

macOS Catalina v 10.15.4

MacBook Pro 16-inch 2019

TOPICS
Mac, Problem or error

Views

156

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Apr 04, 2020 0
LEGEND ,
Apr 04, 2020

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Do you have write permission to the folder stated?

 

Photoshop, Bridge, etc. are irrelevant here.

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Apr 04, 2020 0
Community Beginner ,
Apr 04, 2020

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dj,

I can't seem to get to the "Keyword Sets" folder. The path ends at /Lightroom/Modules/XRITE Checker....Irplugin". I am also using Go>Go to Folder with no success. 

Carlos

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Apr 04, 2020 0
Community Beginner ,
Apr 04, 2020

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Solved. So it seems that the Lr removal program leaves the Lightroom Folder in place. I removed the folder and reinstall, again. Restarted, again. And reinstalled, again. And Voilà. It's all good. dj thank you for taking time to help me out.

 

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Apr 04, 2020 1
Adobe Community Professional ,
Apr 04, 2020

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Check the following from the Apple menu, System preferences > Security & Privacy ensure all the boxes are selected. See the screen capture.

Screenshot 2020-04-03 at 5.49.18 AM.png 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.7: LrC 10, Lr 4, Ps 22.0,; Camera OM-D E-M1.

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Apr 04, 2020 0
Community Beginner ,
Apr 05, 2020

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Well my permissions problem has returned. Here is my Security & Privacy screen shot. How do I allow the other items to be also available? I noticed that several other apps have Docments Folder and Desktop Folder also checked.Screen Shot 2020-04-05 at 5.24.51 PM.png

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Apr 05, 2020 0
LEGEND ,
Apr 05, 2020

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The missing boxes are added as the application attemts  to use the drives/resources in question

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 05, 2020 0
LEGEND ,
Apr 05, 2020

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Also, if you store photos or the catalog in the MACOS folder Photos, scroll up to Photos and add Lightroom Classic.

 

And do not forget Photoshop.

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 05, 2020 0
LEGEND ,
Apr 05, 2020

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Also see "Troubleshoot user account permissions" in:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html#Tr...

 

Just another Adobe customer; My Sys; APP: LRC 10.0, PS 22.0; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.7; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

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Apr 05, 2020 0
New Here ,
May 03, 2020

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I am having the same issue as Carlos. When I launch LR I get the same errors. In my privacy all I see under LR is Documents folder. This is my first Mac so please be patient.

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May 03, 2020 0
Adobe Community Professional ,
May 03, 2020

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arlos solved this by removing the Lightroom folder from his user account's Library folder and having Lightroom recreate it. It is probably a simple permissions issue on that folder. So what you do is in Finder hit command-shift-G. In the dialog that pops up paste "~/Library/Application Support/Adobe/" (without the quotes) and find the folder called Lightroom. Do a get info (command-I) on that folder and make sure it says that you have read and write access to it. Click the padlock and authenticate and enable read and write to your user if it wasn't already. Then click the little gear below the permissions box and select "Apply to enclosed items".

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May 03, 2020 0
New Here ,
May 03, 2020

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I think I fixed it. I finnally found the Lightroom folder amd saw that my user was not listed in permissions. I added my user into the list and gave read/write. This seemed to fix to fix things. I will experiment and make sure. Thanks for the quick reply.

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May 03, 2020 0