Photography (Lr,Lrc,Ps) can't be downloaded

New Here ,
Jan 01, 2021 Jan 01, 2021

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I paid for pack Photography (Lr,Lrc,Ps) and 20GB of cloud storage . . ." $9.99/mo. But I can't download it. Only Lr is available. How to correct?

I have macOS Big Sur 11.0.1

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Download and install, Mac

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LEGEND ,
Jan 01, 2021 Jan 01, 2021

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Can't download what?

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New Here ,
Jan 01, 2021 Jan 01, 2021

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I can't download Lightroom Classic and Photoshop

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Adobe Community Professional ,
Jan 01, 2021 Jan 01, 2021

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Are you sure you paid for the correct subscription? There are two $9.99 subscriptions. The 'Photography Plan' includes the three apps you mention and 20GB cloud space. The 'Lightroom plan' costs the same and contains only Lightroom and 1 TB cloud space. It sounds like maybe you purchased the Lightroom plan.

 

-- Johan W. Elzenga

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New Here ,
Jan 01, 2021 Jan 01, 2021

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I received receipt about subscription 'Photography Plan'

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New Here ,
Jan 01, 2021 Jan 01, 2021

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I need to download Lightroom Classic and Photoshop

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Mentor ,
Jan 01, 2021 Jan 01, 2021

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The Creative Cloud desktop app may first need to be brought up to date. 

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LEGEND ,
Jan 01, 2021 Jan 01, 2021

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Bring up adobe.com 

sign in

select manage

check your plan

check your e-mail,address against the plan

 

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LEGEND ,
Jan 01, 2021 Jan 01, 2021

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Bring up your copy of Adobe Creative Cloud Desktop App

In Help, /About what is the version? Current is 5.3.1.470

 

should look like:

ACCDA.png

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