Photography Plan disappeared (but still being charged)

New Here ,
Jan 09, 2021

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Hi!

I'm a paying customer (photography plan). The Photography plan disappeared from my panel and my Lightroom reverted to free mode. All of the contact options are disabled (I'm treated as a non-paying customer), I cannot even file a complaint.

Dear Adobe, how can I contact you so you stop charging me or enable my photography plan?

 

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Bug, Problem or error

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Photography Plan disappeared (but still being charged)

New Here ,
Jan 09, 2021

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Hi!

I'm a paying customer (photography plan). The Photography plan disappeared from my panel and my Lightroom reverted to free mode. All of the contact options are disabled (I'm treated as a non-paying customer), I cannot even file a complaint.

Dear Adobe, how can I contact you so you stop charging me or enable my photography plan?

 

TOPICS
Bug, Problem or error

Views

26

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 09, 2021 0
LEGEND ,
Jan 09, 2021

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Dear Adobe, how can I contact you so you stop charging me or enable my photography plan?

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If that's not it, then please know that we're not Adobe, we're just Lightroom Classic users; and we cannot help with subscription problems. You have to contact Adobe.

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Jan 09, 2021 0
JimHess LATEST
Adobe Community Professional ,
Jan 09, 2021

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Reinstall the Creative Cloud Application Manager and sign in using your Adobe ID and password. IF your subscription payment is up-to-date, that should resolve the issue.

 

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