Preview unavailable for Nikon D3300 files HELP. Branched from older post about a different camera.

Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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I am having the same problem usin a Nikon D3300 on Windows 10. 

I will paste the information here. Hope somebody can help me.

Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 1.9 GHz
SqLite Version: 3.30.1
Built-in memory: 3961.7 MB
Real memory available to Lightroom: 3961.7 MB
Real memory used by Lightroom: 506.8 MB (12.7%)
Virtual memory used by Lightroom: 2831.0 MB
GDI objects count: 764
USER objects count: 2128
Process handles count: 1782
Memory cache size: 60.6MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 933MB / 1980MB (47%)
Camera Raw real memory: 1037MB / 3961MB (26%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 520 (27.20.100.7990)

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correct answers 2 Correct Answers

Adobe Community Professional , Oct 27, 2020 Oct 27, 2020
Some more advice! Do not use Nikon Transfer. It has been known (in the past) to corrupt files. There was even a program to try and restore the corruption caused.

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LEGEND , Oct 28, 2020 Oct 28, 2020
I second @WobertC reply. STOP using Nikon Transfer. And Stop using Bridge. You can do all your importing in LrC. That was Why it was written back in 2005-6-7. to help Photographer streamline their photo management, in ALL Respects.

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Adobe Community Professional ,
Oct 25, 2020 Oct 25, 2020

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The Nikon D3300 has been supported since LrC 5.4

 

What is the exact wording of the error message?

Are you using a card reader or directly attaching the camera?

Is the drive destination for the photos internal, external, or network?

 

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Thank you for answering.

 

What is the exact wording of the error message? 

Preview Unavailable for this file. When trying to import files.

Are you using a card reader or directly attaching the camera?

I am using the computer card reader. The laoptop card reader.

Is the drive destination for the photos internal, external, or network?

Internal. I move the photos to an external hard drives after I'm done with the project

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LEGEND ,
Oct 25, 2020 Oct 25, 2020

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I Branched your post from a older conversation about a different camera.

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Adobe Community Professional ,
Oct 25, 2020 Oct 25, 2020

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My observations-

You Graphics card is 5 years old. Have you recently updated the Drivers - one at 19th Oct 2020- in this link:

https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

You are using 4Gb of RAM- the absolute minimum recommended- so performance will be 'minimal'!

Do you have sufficient Hard-drive space unused?  Some users recommend 20-25% of the Drive total volume for cache purposes while importing.

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Thank you for taking the time to answer.

 

I kow the computer is old and the memory card is just 4GB of RAM, but all other images open just fine. I will buy a 8GB of RAM that will make 12GB of RAM, because the computer can use up to 16GB of RAM. 
I think I have everything updated but I will follow your recommendation of updating the driver.

I will come back with to let you all know if that worked

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Actually the small amount of RAM currently in your system is not, or should not, be the cause of this problem. 

 

Both Windows and Mac OS use Swap/Page files on the hard drive to Emulate physical RAM. The only thing that does is Slow down the computer and progams. It shouldn't stop something from being displayed as a Thumbnail in the import dialog window.

 

Can you upload one of these files to someplace like DropBox and post a Public Link to it so other users can download and import it into our copy of LrC?

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Outside of LrC, can you copy the photo on your card to the hard drive you want it in, in the folder you want it in?

 

Then, in LrC, can you import that photo on that hard drive, using ADD?

 

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363

 

Despite being stated in LrC system requirements, the OS build/version should work for most of LrC.

 

That being said, can you update Windows to at least 10 (64-bit) 1903? (still a bit nervous about even later)

 

https://helpx.adobe.com/lightroom-classic/system-requirements.html

 

 

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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Exactly It should be able to show the thumbnail and proceed with the import. And yes, it is slow, that is why I am getting extra RAM.

 

Well I must tell you guys that I did update de Graphic Card Driver ( @WobertC  Thanks for the advice), but I also tried something different.

 

Instead of using the Nikon Transfer software I transferred the files using Adobe Bridge, I did copy the files to the hard drive ( @GoldingD  thanks for the advice), and it worked fine. 

 

I did take a couple of pictures just to transfer them using the Nikon software to confirm if all I needed was to copy the files instead of transferring the files with the Nikon Software and that was the case. When I try the Nikon software Lightroom does not show the thumbnail but when I copy the files everything works perfect.

 

Thanks @ManiacJoe for asking the questions that drove us all to the solution.

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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Some more advice! Do not use Nikon Transfer.

It has been known (in the past) to corrupt files. There was even a program to try and restore the corruption caused.

 

 

Regards. My System: Lr-Classic 10.2, Photoshop 22.3, Lightroom 4.2, Windows-10 Nikon DSLR.

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Adobe Community Professional ,
Oct 28, 2020 Oct 28, 2020

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Yes, if you are going to use Nikon Transfer, you MUST keep the software up to date as older versions of the software have a preputation for corrupted NEF files from newer cameras.

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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I second @WobertC reply.

STOP using Nikon Transfer.

And Stop using Bridge. You can do all your importing in LrC. That was Why it was written back in 2005-6-7. to help Photographer streamline their photo management, in ALL Respects.

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Community Beginner ,
Oct 28, 2020 Oct 28, 2020

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Again, Thank you guys ( @WobertC @ManiacJoe @Just Shoot Me @GoldingD )

 

I already unistalled the Nikon Transfer. 

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