Problem with Lightroom and Photos on NAS

[cwjsmith]

I am having a problem with lightroom classic v10, I have a folder with 280 photos and a few vids on my NAS. Lightroom has imported 249 photos, but it will not import the rest. If I sync folder it reports there are 31 to import when I click on syncronize, it pauses then says there are none to import. I have spoken to support. their answer was NAS boxes play up sometimes. I have tried to import these on both my desktop and laptop with same result. If I move that folder to my local drive it picks up all the photos and vids, is this a problem with the new version ?

[Just Shoot Me]

Move the Videos out of the same folders of the Still images. Then try the import or Synchronize folders again.

Use a program Specifically for Videos for the Videos!

[cwjsmith]

Thnk you, but that does not work either.

[cwjsmith]

Thank you, but that does not work either.

[cwjsmith]

I have found the answer, it is the filenames, a photo had a filename IMG_20200214_100121.jpg  and a video had the name VID_20200220_144526.mp4 as soon as I changed them the photos imported. I have no idea why but changing the name worked !!

[dj_paige]

Is it possible that you have previously imported this JPG and this video? That's the usual reason why photos and videos won't import.

[cwjsmith]

No, I checked that and I had help from the Adobe support who checked that as well.