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Problem with syncing images with a new computer (Lightroom Mobile > Lightroom Classic)

Community Beginner ,
Sep 13, 2020

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My issue is with syncing images between Lightroom Mobile (on iPhone) and Lightroom Classic on a new iMac which replaced my old iMac - this seems to have confused things.

 

For images that were synced on my old iMac I now get: "IMG_1234.JPG" could not be used because the original file could not be found. Would you like to locate it? message. I can't find a way to tell Lightroom to forget about the original file (it's gone with my old computer) and to download the original file on my new computer.

 

I've tried deleting all synced photos and starting again - but when I re-sync, I get the same result:

  • If the photo was previously synced on my old iMac, it 'syncs' (see screenshot), but because the original file isn't there, and it won't download a new file, I'm stuck with a grey thumbnail.
  • New photos are fine.

 

Any help would be much appreciated. 

 

issue.jpg

 

Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

The problem you are having in LrC is because LrC can only sync to the Web based and the to the mobile system from One Catalog on ONE Computer. Even IF you Copy/Move your original Catalog, that was syncing fine, to some other computer that is where you start to have problems.

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Mac, Problem or error, Sync

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Problem with syncing images with a new computer (Lightroom Mobile > Lightroom Classic)

Community Beginner ,
Sep 13, 2020

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My issue is with syncing images between Lightroom Mobile (on iPhone) and Lightroom Classic on a new iMac which replaced my old iMac - this seems to have confused things.

 

For images that were synced on my old iMac I now get: "IMG_1234.JPG" could not be used because the original file could not be found. Would you like to locate it? message. I can't find a way to tell Lightroom to forget about the original file (it's gone with my old computer) and to download the original file on my new computer.

 

I've tried deleting all synced photos and starting again - but when I re-sync, I get the same result:

  • If the photo was previously synced on my old iMac, it 'syncs' (see screenshot), but because the original file isn't there, and it won't download a new file, I'm stuck with a grey thumbnail.
  • New photos are fine.

 

Any help would be much appreciated. 

 

issue.jpg

 

Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

The problem you are having in LrC is because LrC can only sync to the Web based and the to the mobile system from One Catalog on ONE Computer. Even IF you Copy/Move your original Catalog, that was syncing fine, to some other computer that is where you start to have problems.

TOPICS
Mac, Problem or error, Sync

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72

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Sep 13, 2020 0
Adobe Community Professional ,
Sep 29, 2020

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The problem you are having in LrC is because LrC can only sync to the Web based and the to the mobile system from One Catalog on ONE Computer. Even IF you Copy/Move your original Catalog, that was syncing fine, to some other computer that is where you start to have problems.

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Sep 29, 2020 1
Community Beginner ,
Sep 29, 2020

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I see...

 

Since posting, I resolved the issue by manually downloading the missing files (outside of LrC) and using the 'find missing files' option. There was a few to do, so it was a bit of a chore - but soreted now.

 

Thanks for the advice.

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Sep 29, 2020 0
New Here ,
Oct 04, 2020

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I am having the same issues. Can I move the lrdata file to the new computer?

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Oct 04, 2020 0
Community Beginner ,
Oct 05, 2020

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Yes you can, but make sure the lrdata files and lcat files are in a similar location on your new computer. For example, in my case:

 

  • Old computer: lcat and lrdata files were all in the same folder [Macintosh HD > Users > Shared]
  • New computer: I just replcated the above.

 

This ensures that the links and references between the catalogue and data files aren't broken.

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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Ok great! Should I delete the ones that are there? for example I am moving Mobile Downloads.lrdata and also the Catalog-3 files.

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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I am having the same issues. Can I move the lrdata file to the new computer?

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Oct 05, 2020 0