Problems with Lightroom and Nikon D780 NEF files

Community Beginner ,
May 07, 2020

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Hi, I am facing problems from time to time with the NEF files from my new Nikon. This is not constant the problem, but changes (... without reason). Yestday I did edit some pictures and today wanted to continue. Alas I get the messag that LR can't open the files. But I did edit them before...?!?
I have the latest camera raw installed, if I look at updates all the programs are up-to-date. Anyone else facing the same problem? What is the solution?

 

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Bug, Download and install, Import and export, Presets or profiles, Problem or error, Windows

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Adobe Community Professional ,
May 10, 2020

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What is this setup program that you refer to? Do you mean that you have to run this setup every time before you can work on these D780 images? What settings are you having to adjust in the setup program in order to make the editing possible? I have two sample NEF files from the D780 that I downloaded from the Internet. I'm using Lightroom Classic 9.2.1 on Windows 10 Home Premium. They load and edit without any issue. I can quit the program, return to the program without a problem. I will report tomorrow, but I don't expect any issue getting back to the images again.

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Community Beginner ,
May 10, 2020

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I mean the setting within LR: location of filter files, etc. But also the file location where all edit info is stored, the catalog file (corrupt...?). But the strange thing remains that after running "Lightroom_Classic_Set-Up.exe" all seems well and I was able to edit my work on D780 NEF files.
[The catalog file is growing fast (~1 MB now). Perhaps there is a tool to verify the catalog?]

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Adobe Community Professional ,
May 10, 2020

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I'm not sure what you are referring to when you mention filter files and their location. Maybe I'm not up on filters. But you really shouldn't have to be messing around with the location of the catalog. That should remain constant. Unless you have done something different it should be in a Lightroom folder within the Pictures folder. That is the default location. Of course, the catalog can be in any folder of your choosing IF you have moved it. You say your catalog is growing fast (around 1 MB)? That's not very big at all. That seems a catalog with nothing in it. There is a tool to optimize the catalog. On a Mac it's under the Lightroom menu, on a Windows computer it's under the File menu. And if you're backing up your catalog on a regular basis there is an option on the back Dialogue to test the integrity of the catalog during the backup process. Are you doing that?

I never had to reset the location of my catalog. That information seems to be a constant. I have never had to run any kind of a setup.exe other than to install an update to Lightroom Classic. I haven't even seen the name of that file for quite some time now as those updates seem to be handled from the creative cloud manager. It notifies me when there's an update, does the updates, and I move on. Something just seems to be out of whack with what you are doing, it seems.

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Community Beginner ,
May 11, 2020

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Hi, I meant the presets, etc. The catalog file is moved (more than a year ago) to another location. I wrote the size was 1 MB, but this should be 1 GB.

I never had any problem like the one I am facing now, but the camera I use is very New. Adobe has updated CameraRaw, including the D780 NEF.

The thing is that I was able to import at first. But I will take some other pictures to see if these NEF files give similar problems. If these are ok, I will delete previous series from LR and re-import them... I have to go on... 😉

 

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Adobe Community Professional ,
May 11, 2020

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So where is the catalog located? Do you have more than one hard drive? Are you using external hard drives in addition to your computer hard drive? Are you using smart previews?

 

For your information I'm using Lightroom Classic 9.2.1, Windows 10 Home Premium. I have Lightroom Classic installed on my main (C) hard drive, which is a SSD hard drive. The catalog is installed in the default location Pictures\Lightroom folder. My pictures are distributed across two other internal hard drives. I have a few images on the SSD, but at the present time very few of them are linked to Lightroom.

 

This morning I opened Lightroom, which I closed on the two NEF files from the D780 that I downloaded from the Internet. I stored those in a folder in my Pictures folder on the SSD. As I expected, Lightroom opened and found the images without a problem. I was able to use all of the tools in the Develop module. So I really don't understand what is happening on your computer. There is no logical reason that I can see that you should have to go through a setup.exe every time you want to work on NEF files from the D780.

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Adobe Community Professional ,
May 12, 2020

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This thread has gone inactive. I'm going to make one more comment and then I'm going to completely ignore it. I have been trying to provide assistance. I don't have the Nikon D780. However, I downloaded a series of sample images from a website (all NEF files). I have edited them, closed Lightroom, revisited them the next day and the next day, moved the images from an internal hard drive to an external hard drive, and have always been able to have access to the images to do whatever I wanted to do with them. 

 

I have been watching to see if you have been able to resolve your issue or have identified where the problem is. Just curious, but not trying to be obnoxious or anything like that. Just wondering what has happened. Your problem has had me puzzled.

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Community Beginner ,
May 12, 2020

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Hi Jim, thanks for your advice sofar. Appreciated it!
The problem in not solved yet, but I have to continue with the project. After that I will do a complete removal / re-install of LR. Also with pictures shot on Monday I was only able to edit them via named EXE file. In fact what it does is open the Creative Cloud Desktop tool. If I start from there nothing is wrong. It is only the case with the D780 NEF files, so I still suspect that the latest Camera Raw update is not placed on the same location as the original location. So if I start with the Desktop icon I get the old version. But I have a saying (Dutch), which is something like: if things can be dona as it should, it should be done as it can.
Best regards, Dick

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Adobe Community Professional ,
May 13, 2020

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A new piece of information, at least new to me. It appears that you have got two different versions of Lightroom installed on your computer. I don't know how that has happened. Apparently the desktop icon is pointing to the wrong version. I would go to the folder in the Programs folder and find the executable file for Lightroom Classic and create a shortcut and copy that shortcut to the desktop. When you start Lightroom using the icon (The one that won't show your D780 files), when you check the "About" information in the Help menu, what version does it indicate you are using?

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Community Beginner ,
May 13, 2020

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Hi Jim, thank you very much! That is (was) the problem....

Found that the not-working version uses LR 9.0 and the old Camera Raw. See snapshot. 

 9.jpg

If I start with the link via Creative Cloud I get the latest versions of LR and Camera Raw.
How both can exist on my desktop I do not know, but I have to make a repair. But that must be no problem. This solves my problem!!! 
Best regards, Dick

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