Problems with Lightroom and Nikon D780 NEF files

Community Beginner ,
May 07, 2020

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Hi, I am facing problems from time to time with the NEF files from my new Nikon. This is not constant the problem, but changes (... without reason). Yestday I did edit some pictures and today wanted to continue. Alas I get the messag that LR can't open the files. But I did edit them before...?!?
I have the latest camera raw installed, if I look at updates all the programs are up-to-date. Anyone else facing the same problem? What is the solution?

 

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Bug, Download and install, Import and export, Presets or profiles, Problem or error, Windows

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Adobe Community Professional ,
May 13, 2020

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Not that this really matters, but just as a point of interest. When working with Lightroom Classic or even Lightroom (for the cloud), you aren't working with Camera Raw (the plug-in). When it identifies Camera Raw like it does in the "about" screen, it is identifying  which version of Camera Raw for Photoshop your particular version of Lightroom is compatible with. But Lightroom itself has that technology integrated in the program. The only time Camera Raw is updated is when the plug-in itself gets updated. A Lightroom update doesn't necessarily update Camera Raw. Like I said, nothing critical here, it's more of a for your information thing.

 

In my opinion, you would do well to uninstall that older version of Lightroom. It's confusing you and isn't doing you any good. But that is up to you.

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Community Beginner ,
May 14, 2020

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Hi Jim,

I was unaware that the latest camera information is always inside LR. On the website I only saw the list of supported camera's in Camera Raw. Perhaps I needed to search better or read the text more carefully, but I did not see that.

 

Meanwhile: the second version of LR was installed on another disk (so not only another location on my C-drive). I was able to correct that, so now can work without problems on my D780 NEF files.


One point remains: I did try to see what 'update' from Creative Cloud does, but it looks like this is installing LR and/or Photoshop again on my F-drive. Where can I set the installation location?

Best regards, Dick

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Adobe Community Professional ,
May 14, 2020

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I believe, at least I understand, that you are using Windows 10. Unless you intentionally changed the installation path, this is where Lightroom Classic is installed by default:

Annotation 2020-05-14 083714.jpg

If you changed that for some reason, and it is being installed on drive F then I wouldn't worry about it. What makes you believe the installation process is doing that?

 

The reason you want to compare the list of supported cameras is because Lightroom supports the same cameras as the Camera Raw that it states in the "About" screen. And since you probably have Photoshop installed, you want to ensure that you have the two programs coordinated.

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Community Beginner ,
May 15, 2020

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Hi Jim,

yes, I am using W10. The location on my F-drive was an experiment from long ago. Now I removed the directory, but the Creative Cloud still wants to re-install at that location each time. Is there a setting in the tool that I can change to install in the wanted location? (The default path?)

Best regards, Dick

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Adobe Community Professional ,
May 15, 2020

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Wow "Now I removed the directory,"

Is this a clue to the issues in the entire thread, I need to recuse myself.

Highly recommended reading for the weekend.

 

https://www.lightroomqueen.com/shop/adobe-lightroom-classic-missing-faq/ 

 

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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Adobe Community Professional ,
May 15, 2020

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I'm beginning to think that I do too. I'm not enough of a computer expert to fully understand what has happened here. I don't understand how he ended up with two versions of the program on  a Windows 10 computer anyway. I would like to help, but I'm afraid I have run out of ideas. That's why I offered him the link to the chat line. Hopefully he will get someone who will help him.

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Adobe Community Professional ,
May 15, 2020

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See the link below for should help. If that is not exactly what you wish to do then a simple search on Yahoo or Google will provide dozens of alternatives. I also believe when you are actually doing an install there ought to be an option there.

https://lightroomkillertips.com/moving-classic-catalog-different-drive/ 

 

P.S. Having another read of your post I think you have to treat this as moving to a new computer. Adobe Creative Cloud may consider that as an additional installation. The thing you will need to keep all your secondary Lightroom file connected with the new installation.

 

 

Regards, Denis: System iMac mid-2015, 5K 27” monitor, macOS10.15.6: LrC 9.3, Lr 3.3, Ps 2020, Camera OM-D E-M1.

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Adobe Community Professional ,
May 15, 2020

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I didn't read that entire link, however "I think" it was only referring about moving the catalog to a different location. I'm not familiar with changing the installation path for Lightroom. I did find this short discussion that you might consider:

https://community.adobe.com/t5/lightroom-classic/need-to-create-a-custom-install-path-for-lr-cc-clas... 

You might have to go online with Adobe chat to ask them unless someone else here has better installation skills. Sorry, I just don't know how to instruct you to change that installation path.

Click on the little "balloon" in the lower right-hand corner to initiate a chat session with Adobe:

Adobe Customer Care 

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Community Beginner ,
May 15, 2020

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Hi Jim,

the thread did not work, could not find the described files. But thinking of it, I looked into my registry file. I know this is tricky, but made a back-up before that. In the registry file I found severel keys pointing to my F: drive as install path. I changed al "F:\Creative Cloud Files" into "C:\Program Files\Adobe", because that is where the installs should be. Even checked all other keys if there is a (Adobe related) key pointing to anything in my F-drive.

After the changes rebooted my desktop. DId a sanity check for registry errors and there were none. All programs (LR, Photoshop, etc) worked as expected. However the Creative Cloud still wants to install on my F-drive....

Like Denis suggested "....there ought to be an option..." I went into the location where the update tool is. But I did not find any configuration file there. When installing the updates from the Creative Cloud, there are three dots (options) behind the Install button. See picture below. But non of the options is indicating an install location. The only options are "Other versions" and "More info". [I used the cloud version of LR as example, so to not change anything from my working Classic LR.]

Image1.jpg

Because the Creative Cloud tool 'thinks' that LR and Photoshop are not installed, the butto "Istalleren"(= Install) is bold/highlighted. I tried this but also no options on where to install the software, it just puts in into "F:/Creative Cloud Files".
I think the only option left now is to chat with Adobe Customer Care. I will do that after this weekend. Please keep this thread open, so I can update you.

Best regards and have a nive weekend!

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LEGEND ,
May 15, 2020

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I think you change the default install location in the Creative Cloud app.  

 

Click the Gear Icon in the upper right and then click Apps in the dialog that pops up.  There is a "Install Location" section.  

 

Screen Shot 2020-05-15 at 12.31.21 PM.jpg

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Adobe Community Professional ,
May 15, 2020

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Not sure what you expect to accomplish by installing Lightroom 3.2.1. As far as the problem you are faced with, the two programs really aren't connected. And judging from other things you have done, I question the wisdom of playing around with your Registry. Honestly, I don't know what you have done with your computer, and I don't know how to help you. I think your best bet is to contact Adobe Customer Care. In the meantime, good luck with whatever you do.

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