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Purchased under dif. Adobe ID

New Here ,
Apr 09, 2020

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I keep trying to upgrade my Lightroom on my phone and it says it’s been purchased with a different adobe ID and won’t let me update or use it. If I’ve been paying for it why can’t I use the features and also how do I fix this issue?!

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Purchased under dif. Adobe ID

New Here ,
Apr 09, 2020

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I keep trying to upgrade my Lightroom on my phone and it says it’s been purchased with a different adobe ID and won’t let me update or use it. If I’ve been paying for it why can’t I use the features and also how do I fix this issue?!

Topics

How to, Performance, Problem or error

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29

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 09, 2020

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Then use the correct Adobe ID that you purchased it under.

An Adobe ID is a Email address Your.name(Whatever) @ SomeDomainName . com/net/org(whatever) and a Password to Authenticate you.

 

Login to the Main Adobe website with the Email address and password you used to purchase the subscription you have and check the status of that subscription. If it is Valid, Active, then use that same email address and password to log in to the program, App, on your Phone.

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Adobe Community Professional ,
Apr 09, 2020

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Oh and what does this have to do with Lightroom Classic? That Adobe program is only for real desktop and notebook computers running either Windows or Apple Mac OS X.

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