"Cannot load image" error with iphone Lightroom app

[ryano74816454]

I've just downloaded the app and when I click over to my camera roll to import photos to my new "iPhone" collection, I get an error "cannot load image". Anybody else had this problem and know how to fix it? I was magically able to get one photo to finally take, but the other 835 photos give me that error when I try and select them. Thanks for your help!

[ryano74816454]

Thanks, Tanuj

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

[ryano74816454]

Any solution available? I still can't import photos in my camera roll.

[Ignacio B. · Accepted solution]

Hi Ryan,

I have some questions in order to be able to understand the issue.

Does this occur to all your assets or only to some?

Does it only occur on one device (if you have several), which device are you on when experiencing this?

Have you managed to import any assets from your camera roll.

Are you taking the images from a specific album? If so, can you tell us something about the assets inside the album?

Does it help to look at this image in the Photos app and retrying the import?

thanks,

Ignacio

[samr35503312]

‌i had a similar issue with my iPad. I have seen the screen shots and it would appear that 'optimise iPhone/iPad storage' is the problem. Since I have disable that feature I can now access my pictures and use them in Lightroom and photoshop fix.

Hope that helps.