"Cannot load image" error with iphone Lightroom app

New Here ,
Oct 24, 2015 Oct 24, 2015

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I've just downloaded the app and when I click over to my camera roll to import photos to my new "iPhone" collection, I get an error "cannot load image". Anybody else had this problem and know how to fix it? I was magically able to get one photo to finally take, but the other 835 photos give me that error when I try and select them. Thanks for your help!

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Adobe Employee , Oct 28, 2015 Oct 28, 2015
Hi Ryan,I have some questions in order to be able to understand the issue.Does this occur to all your assets or only to some? Does it only occur on one device (if you have several), which device are you on when experiencing this?Have you managed to import any assets from your camera roll.Are you taking the images from a specific album? If so, can you tell us something about the assets inside the album?Does it help to look at this image in the Photos app and retrying the import?thanks,Ignacio

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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Hi ryano74816454,

Could you please remove the App from your iphone and then reinstall it and then see , if you are able to import the images from Camera Roll.

Regards,

Tanuj

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New Here ,
Oct 24, 2015 Oct 24, 2015

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I just did and still get the same error. =\

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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Could you please attach a screen shot

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New Here ,
Oct 24, 2015 Oct 24, 2015

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This is after I select a photo from my camera roll.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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Open the Lightroom App and then import the images in the collection from Camera Roll.

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Huh? I can't. That's the problem. "Cannot load image" is the error I get

when I try to do that.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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New Here ,
Oct 24, 2015 Oct 24, 2015

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New photos are being added, but I cannot import any in my camera roll

previous to the installation of the app.

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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In the Lightroom App, please create a Collection and then you can import the images in the Collection.

Please check this article : Get started with Lightroom on mobile | Adobe Photoshop Lightroom CC tutorials

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Please read my original post. I Have created a collection and I cannot

import photos to it.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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New Here ,
Oct 24, 2015 Oct 24, 2015

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See here. It is only adding my screenshots but will not allow the import of

anything in my camera roll that is prior to the app being installed.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Any other ideas?

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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Please let me check.

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Here are my iPhone photo settings in case they help.

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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I am not able to see any attachments.

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New Here ,
Oct 24, 2015 Oct 24, 2015

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On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Did you get the screenshot?

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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No , none of the Screenshots show.

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New Here ,
Oct 24, 2015 Oct 24, 2015

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image.png

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New Here ,
Oct 24, 2015 Oct 24, 2015

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image.png

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Looks like email reply attachments don't work with this forum.

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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I see the screen shot now.

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New Here ,
Oct 24, 2015 Oct 24, 2015

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‌I had to enter the forum to attach. The email response notifications should indicate attachments cannot be submitted by email.

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New Here ,
Oct 24, 2015 Oct 24, 2015

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Is there no solution to this software issue?

On Saturday, October 24, 2015, Tanuj Sandal <forums_noreply@adobe.com>

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Adobe Employee ,
Oct 24, 2015 Oct 24, 2015

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I am checking with the team.

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