RAF import issues

[mitford_sister]

hello

i am new to creative cloud, got it today and neither lightroom classic nor photoshop will import raf files. there should not be a version issue as i downloaded the desktop apps today. any ideas/help welcome. thank you!

[John Waller]

RAF files from which camera?

[mitford_sister]

fuji xt3 - i understood (online sources) that adobe added fuji raw format support and on that basis i bought the subscription

[John Waller]

Yes, the X-T3 has been supported since Camera Raw 11.0 and Lightroom Classic CC 8.0.

What exactly does the error message in Lightroom and Photoshop say? Can you post screenshots?

[mitford_sister]

Lightroom Classic: "Some import operations could not be performed.

                                   The files appear to be unsupported or damaged" (the files appear to be fine, they open in irfanview on my ntb)

Photoshop just gives the standard windows-based error message in my local language File Format Invalid.

tried printscreen but it pastes monstrously huge in here

thank you!

[Just Shoot Me]

What operating system are you using? If an older version of Mac OS X then all you can use is an older version of LR and Photoshop.

So please state the exact version of the OS you are using.

Lightroom Classic system requirements

[Jao vdL]

mitford is clearly using windows though. The error message in photoshop really does look like file damage so sharing a file might be helpful (upload to dropbox and post the link here). The fact they open in irfan view is no indication that the file is intact as it probably just shows you the embedded jpeg preview and not the actual raw data. It could also be that you have older versions of Lightroom Classic and Photoshop installed for some reason. So check the Lightroom version and report it here.

[Just Shoot Me]

The newest version of LR and PS do not run on Win 8.1 or on older version of Win 10.

[GoldingD]

Please accomplish the following.

In Lightroom, click on Help, click on System Information, click on Copy, Paste first 12 lines or more into a reply.

[GoldingD]

And do the same for Photoshop, want to see version of Photoshop as shown in System Info, and version of ACR.