RED SCREEN when viewing images in Lightroom Classic on macOS

New Here ,
Jul 09, 2021 Jul 09, 2021

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I saw that people complained about this problem in Photoshop, but I have facing the red screen problem on Ligthroom constantly. My computer has been updated and the GPU changed by Apple but the problem remains. Is there anything that Adobe is being done to solve this issue?

 

 

{Thread title edited by moderator}

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Bug, Crash or freeze, Performance

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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Hi,

 

We're sorry about the trouble with Lightroom Classic. Would you mind sharing the version of Lightroom Classic you're using along with your computers macOS version? Do you experience the same behavior with the option to Use Graphics Processor disabled from Lightroom Classic? If you haven't tried that, please try it by going to Preferences, then Performance. Once done, quit & relaunch Lightroom Classic to check if that helps.

 

If the issue persists, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please backup your presets prior to resetting the preferences.

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Jul 13, 2021 Jul 13, 2021

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LATEST
Hello,

The version of the Lightroom Classic I'm using is 10.3, Camera Raw 13.3. My
iMac is currently using MAC IOS BigSur version 11,4 - 3,1 GHz 6-Core Intel
Core i5. Yes, I have been experiencing the same behavior with the option to
use Graphics Processor disabled.

My computer has been analysed by the Apple team due to this problem and
they found a problem in my logic board which was changed. I have upgraded
the memory of my computer to 40GB and my computer was formatted and
everything installed from zero but the problem remains. In addition to the
loss of work and the impact on my workflow, this problem has been really
disappointing and stressful.

I really appreciate your attention to this matter.

Regards,

Thelmå Gatuzźo

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LEGEND ,
Jul 09, 2021 Jul 09, 2021

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The first thing that comes to mind is you have some overlay appearing red on your screen. If you are using Lightroom Classic (are you? you didn't say that) then press J once or twice.

 

If that's not it, then please provide the version NUMBER of your Lightroom Classic, the version NUMBER of your operating system (we need the version NUMBERs and not words like "current"), and provide a screen capture of the problem in your reply by clicking on the "Insert Photos" icon.

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LEGEND ,
Jul 09, 2021 Jul 09, 2021

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Indeed I forgot to mention, it's with Lightroom Classic. Also happens with Photoshop sometimes. Version 10.3, Camera Raw  13.3, MAC OS BIG SUR, version 11.4. My Graphics card is

Radeon Pro 575X 4 GB.

I've already turned of the GPU acceleration. Yes, I do experience the same behavior with the option to Use Graphics Processor disabled from Lightroom Classic.

IMG_8638.jpeg

IMG_8456.jpeg

IMG_8455.jpeg

  

IMG_8420.jpeg

 

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Adobe Community Professional ,
Jul 09, 2021 Jul 09, 2021

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As GoldingD indicated, a number of people are experiencing these symptoms on Macs, with other apps as well as LR, as reported in the official Adobe feedback forum:

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-showing-red-preview... 

 

It's possible that LR is triggering an OS bug, or it could be unrelated to LR. Regardless, please add details of your issue to that thread and continue any further discussion there, so all the discussion is consolidated in one place.

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