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Reduced Functionality!?

New Here ,
Sep 08, 2018

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My lightroom is experiencing what the program calls reduced functionality.  After signing out and signing back in,  lightroom insists on telling my I have a trial version.  I actually have a monthly paid version.   When I go through the steps to fix this,  It leads me to the licencing and purchasing plan page.   Eventough it reflects plaid and subscribed,  the program insists that Im on a trial version, help!

Hi devyne3927605,

Sorry that Lightroom is opening up with reduced functionality. Could you please let us know the version of Lightroom you're using? Also, make sure you are signed in with the correct Adobe ID. Quit Lightroom and sign out and back into the Creative Cloud desktop app: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Thanks,

Akash

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Reduced Functionality!?

New Here ,
Sep 08, 2018

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My lightroom is experiencing what the program calls reduced functionality.  After signing out and signing back in,  lightroom insists on telling my I have a trial version.  I actually have a monthly paid version.   When I go through the steps to fix this,  It leads me to the licencing and purchasing plan page.   Eventough it reflects plaid and subscribed,  the program insists that Im on a trial version, help!

Hi devyne3927605,

Sorry that Lightroom is opening up with reduced functionality. Could you please let us know the version of Lightroom you're using? Also, make sure you are signed in with the correct Adobe ID. Quit Lightroom and sign out and back into the Creative Cloud desktop app: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Thanks,

Akash

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Sep 08, 2018 0
Adobe Community Professional ,
Sep 08, 2018

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Have you tried to uninstall and reinstall? You may need to call Adobe on this one. Can you pull the transaction history on your Manage Account page? This way when you call Adobe you will have the info you need.

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Sep 08, 2018 0
New Here ,
Sep 08, 2018

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I have done all of that.  The only thing is Adobe is not open on the weekends for calls.  Also I have a transaction history

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Sep 08, 2018 0
Adobe Employee ,
Sep 08, 2018

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Hi devyne3927605,

Sorry that Lightroom is opening up with reduced functionality. Could you please let us know the version of Lightroom you're using? Also, make sure you are signed in with the correct Adobe ID. Quit Lightroom and sign out and back into the Creative Cloud desktop app: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Thanks,

Akash

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Sep 08, 2018 1
New Here ,
Apr 27, 2020

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I also have this issue! I called Adobe and they said to update my graphics card. After 2 full days of working on that, it did not solve my issue. Please help!! I am using Adobe Creative Cloud Lightroom and Photoshop CC.

Thank you for any help you can give me,

Teresa

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Apr 27, 2020 0
dj_paige LATEST
LEGEND ,
Apr 27, 2020

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We request, as it would help us understand, if you start from scratch and describe IN DETAIL the problem you are having in your own words, rather than "I also have this issue!" Please also state the exact version NUMBER of your Lightroom, and the exact version NUMBER of your operating system. We need the version NUMBER and not words like "latest" or "up-to-date".

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Apr 27, 2020 0