Sincro

[rafapiccoli]

I cannot seem to import, export, neither synchronize my photos in lightroom classic and lightroom mobile. All other programs work fine. What can be done? 

[John T Smith]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
- https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...

[Tony_See]

Have you been able to Open Lightroom Classic and make a Catalog yet?

[rafapiccoli]

I can open Lightroom. Though, I can only view the photos the catalog and
edit them, but I cannot seem to import any new ones, neither export them.
Thanks!

[GoldingD]

So, some inquiry's to make

1. System Information as Lightroom Classic (LRC) reports it. In LRC click on Help, click on System Info, click on Copy. Paste that info into your reply. Paste, do not attach. Include all info from first line down to and including plug-in info.

[GoldingD]

2. Are you using Smart Previews?

[rafapiccoli]

Yes, I am using it.

[GoldingD]

3. Where do you file your photos at, what hard drive? Is this an internal, or an external hard drive? Or perhaps a NAS?

[rafapiccoli]

It is an internal hard drive.

I use it on my MacBook Pro (macOS Catalina, 2019)

[GoldingD]

4. What error message do you get?

[rafapiccoli]

Whenever I try to import a photo from the desktop, or an external hard
drive it gives me a message that says the photo is not able to be edit and
the name of the files below this message.

As for the synchronization 'pause/ on' bottom under my name on the top left
corner right is not working at all, or in better words, it is blocked, I
cannot press it at all.

On my mobile Lightroom app it states that my 'trial has expired'n the
synchronization button. Though, my product is not a trial, but the full
package.

Thanks in advance!

[GoldingD]

5. Assuming MACOS Catalina, when did you upgrade to Catalina?

[rafapiccoli]

The computer came with it, I purchased it at the end of the year. I did not
have this problem until a couple weeks ago. Thanks!

[GoldingD]

The computer came with it, I purchased it at the end of the year. I did not
have this problem until a couple weeks ago. Thanks!

The computer came with it? Computers do not normally come with Adobe CC programs. Not new computers. Is this a used computer?  Are you paying for an Adobe subscription plan?  Heck, what version of LRC do you have?

Sys Info would be very nice to see.

In the future, all those questions above, should have been in your original posting. This should not be like pulling out teath.

[rafapiccoli]

Oh, sorry, no it did not come with the adobe program!