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When I try to use a slide show lightroom has a box that pops up "GPU is unsupported or the latest driver is not installed". My GPU is under windows on my Dell Lataitude E6540 a Intel HD graphics 4600, under driver the date is 04/01/17 and updating it claims it's the latest driver, which is true I updated this driver two days back. This is the only GPU installed on this machine I have only one.
Supported cards are "Intel: For Intel cards, Intel HD Graphics 4400+, 5000+, 510+, P530, P630, Iris Pro Graphics 5200, 6100+, P6300, P580 or later are required." and I have the intel HD 4600 which is 4400+, therefore my card is supported.
They say "When Lightroom is able to use the GPU, you'll find that the Use Graphics Processor check box is selected in Preferences. " Under general there is no such box on the lightroom which I download one day ago, I like the slide show can anyone help me or I have I missed something? Is there a setting that I have not seen?
Lance Castignani
They say "When Lightroom is able to use the GPU, you'll find that the Use Graphics Processor check box is selected in Preferences. " Under general there is no such box on the lightroom
It's under Preferences > Performance in the Camera Raw section.
Toggle it on and off and see if it makes a difference.
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They say "When Lightroom is able to use the GPU, you'll find that the Use Graphics Processor check box is selected in Preferences. " Under general there is no such box on the lightroom
It's under Preferences > Performance in the Camera Raw section.
Toggle it on and off and see if it makes a difference.
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Ok its not using the GPU when it should be the box is unchecked, it shows results under system information below and could the issue be "Check OpenGL support: Failed" ?
Lightroom Classic version: 7.1 [ 1148620 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 7 - Business Edition
Version: 6.1.7601
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4 GHz
Built-in memory: 8097.3 MB
Real memory available to Lightroom: 8097.3 MB
Real memory used by Lightroom: 1188.0 MB (14.6%)
Virtual memory used by Lightroom: 1218.2 MB
GDI objects count: 728
USER objects count: 2310
Process handles count: 937
Memory cache size: 611.9MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 692MB / 4048MB (17%)
Camera Raw real memory: 694MB / 8097MB (8%)
System DPI setting: 96 DPI
Desktop composition enabled: No
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
Check OpenGL support: Failed
Vendor:
Version:
Renderer:
LanguageVersion:
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\DELL\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\DELL\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 8086
Device : 416
Subsystem : 5be1028
Revision : 6
Video Memory : 2220
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers / Headphones (2- Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false
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Now the I find open GL is not working on supported card, thanks for the answer John, any ideas out there .... I think the older cards even when supported are dropping off the radar, its not something from Intel looks like a Adobe issue to me see there alot of guys with issues regarding AMD GPU's
Lance Castignani
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Found that the two card for the Latitude is Intel 4600 or AMD RADCON and the AMD is in another forums with the same issue....?
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Found version of open GL is 1.2
Got intel processor test tool as it passes.
Wonder why when I do a windows experience index the video wont work and it cant complete the task, seems to be related.
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I get this when I run a video that is imported , before the import I tested the video by going to the SSD card and running it and the PC shows the video running fine. In lightroom the error :
But i have tested the CUP and GPU both work fine and I have found my open GL driver it must be a issue with lightroom and open GL
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Has anyone figured this out? I'm having similar issues, Lightroom CC, Telling me my AMD video card/driver not supported but I'm on the latest one. I've tried the Preferences toggle on/off, but that doesn't work. Thank you.