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[Solved] IPHONE to Lightroom Classic Import on Catalina OS: No Photos Found Error

Community Beginner ,
Jan 29, 2020

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Hi - 

 

I got a new Iphone 11 & I want to import photo taken with my Iphone to my Lightroom Classic catalog via USB.  My old phone works, but not my new phone.  

 

Issue:  When I connect the phone to lightroom classic to import via USB, I can select the iphone, but lightroom says 'no photos found'.

 

So far I have tried the following with no sucess:

1) Adjusting Iphone settings: settings > photo  > tranfer to mac or pic  > I selected both 'automatic' and 'keep originals'

2) Resetting Trust & Location information per "known adobe issues" - https://helpx.adobe.com/lightroom-cc/kb/known-issues.html

3) Rebooted machine and iphone with new settings

 

Any ideas?

 

I am using:

- Iphone 11 Pro Max, ios 13.3

- Lightroom Classic 9.1, Camera Raw 12.1 - Mac Catalina 10.15.2

 

EDIT: Transfer via cloud and CC is too slow for me - 30 photos/1-2 GB takes 24 hours, hence the interest in a direct transfer

 

Thank you!

Sarah

Correct answer by hayesse2 | Community Beginner

Solved!  

 

Lightroom Classic on my Mac didn't have permission to access the photos on my phone due to Mac OS Catalina settings.   To corrrect this, you must update the mac OS settings through the following path:

 

(apple icon, upper left corner) > system preferences > security & privacy > privacy tab > photos > check that box next to Lightroom Classic to allow Lightroom Classic to access photos.  

 

Image attached of Security & Privacy window, with correct items selected. 

 

Note: I upgraded to Catalina OS on my Mac at the same time that I purchased my new Iphone 11, so I'm unsure which of these changes caused the change/issue.  

 

Thanks so much for everyone's help

 

Screen Shot 2020-01-30 at 12.57.05 PM.png

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[Solved] IPHONE to Lightroom Classic Import on Catalina OS: No Photos Found Error

Community Beginner ,
Jan 29, 2020

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Hi - 

 

I got a new Iphone 11 & I want to import photo taken with my Iphone to my Lightroom Classic catalog via USB.  My old phone works, but not my new phone.  

 

Issue:  When I connect the phone to lightroom classic to import via USB, I can select the iphone, but lightroom says 'no photos found'.

 

So far I have tried the following with no sucess:

1) Adjusting Iphone settings: settings > photo  > tranfer to mac or pic  > I selected both 'automatic' and 'keep originals'

2) Resetting Trust & Location information per "known adobe issues" - https://helpx.adobe.com/lightroom-cc/kb/known-issues.html

3) Rebooted machine and iphone with new settings

 

Any ideas?

 

I am using:

- Iphone 11 Pro Max, ios 13.3

- Lightroom Classic 9.1, Camera Raw 12.1 - Mac Catalina 10.15.2

 

EDIT: Transfer via cloud and CC is too slow for me - 30 photos/1-2 GB takes 24 hours, hence the interest in a direct transfer

 

Thank you!

Sarah

Correct answer by hayesse2 | Community Beginner

Solved!  

 

Lightroom Classic on my Mac didn't have permission to access the photos on my phone due to Mac OS Catalina settings.   To corrrect this, you must update the mac OS settings through the following path:

 

(apple icon, upper left corner) > system preferences > security & privacy > privacy tab > photos > check that box next to Lightroom Classic to allow Lightroom Classic to access photos.  

 

Image attached of Security & Privacy window, with correct items selected. 

 

Note: I upgraded to Catalina OS on my Mac at the same time that I purchased my new Iphone 11, so I'm unsure which of these changes caused the change/issue.  

 

Thanks so much for everyone's help

 

Screen Shot 2020-01-30 at 12.57.05 PM.png

Topics

Bug, Import and export, Mac, Problem or error

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Adobe Community Professional ,
Jan 30, 2020

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I use LR on my phone to automatically transfer photos to my LR Classic on my computer. I have LR on my phone set to import all of my photos form my camera roll. I'm logged into Creative Cloud and when I open LR on the phone, they sync up to the cloud. When I open LR Classic on my computer, the images sync. Much easier than using usb.

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Community Beginner ,
Jan 30, 2020

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Thx for suggesting CC via cloud.   I appreciate the work around. 

 

Unfortunately the transfer speeds are so slow - about 30 2 MB photos in 24 hours - that CC isn't an option. 

 

I will try to update my original post with that extra information.

 

Thx!

 

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Adobe Community Professional ,
Jan 30, 2020

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Does the folder that is used on the phone to store images in show up in LR Classic import dialog under the source/device section?

And do you have Included Subfolders selected?

 

2020-01-30 13_20_48-Lightroom.png

 

I don't use an Apple phone so I have no idea if Apple even allows that on their phones. Might be to restrictive.

 

 

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Community Beginner ,
Jan 30, 2020

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Good idea. 

 

Yes, Iphone does show up.  The checkbox is checked but greyed out.    Here is what I see

 

Screen Shot 2020-01-30 at 10.48.48 AM.png

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Adobe Community Professional ,
Jan 30, 2020

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Click the Right Facing Arrow and see what happens.

 

2020-01-30 13_59_51-Re_ IPHONE to Lightroom Classic Import_ No Photos ... - Adobe Support Community .png

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Community Beginner ,
Jan 30, 2020

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Solved!  

 

Lightroom Classic on my Mac didn't have permission to access the photos on my phone due to Mac OS Catalina settings.   To corrrect this, you must update the mac OS settings through the following path:

 

(apple icon, upper left corner) > system preferences > security & privacy > privacy tab > photos > check that box next to Lightroom Classic to allow Lightroom Classic to access photos.  

 

Image attached of Security & Privacy window, with correct items selected. 

 

Note: I upgraded to Catalina OS on my Mac at the same time that I purchased my new Iphone 11, so I'm unsure which of these changes caused the change/issue.  

 

Thanks so much for everyone's help

 

Screen Shot 2020-01-30 at 12.57.05 PM.png

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Participant ,
Mar 01, 2020

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Hello

I'm having the same issue, 'No Photos Found,' I'm still using my iPhone 6s and find that Lightroom Classic doesn't appear in my Security & Privacy settings under Photos, see image below

 

 

Screenshot 2020-03-01 at 16.54.23.png

but does appear in Files and Folders, see image below coiuld this be the issue and if so, how do I move Lightroom Classic into the 'Photos' box?

 

Screenshot 2020-02-29 at 18.39.06.png

 

Any help suggestions or help appreciated.

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Community Beginner ,
Mar 03, 2020

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I don't have a suggested solution. 

 

To troubleshoot

1) Was it previously working for you - IE Lightroom saw photos before and was able to import? 

2) Did you make any recent changies - IE a recent OS upgrad to your Mac or Phone, etc?  

3) Inside lightroom, is lightroom able to detect the phone? 

4) Did you try correcting the 'known issues' for the new OS linked in my first post already?

 

Adjusting those settings may help your Mac recognize Lightroom as an app that looks for photos....

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Participant ,
Mar 04, 2020

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Sorry I missed your reply.

 

I'm working on a new iMac OS Catalina and have latest versions of Adobe Lightroom, as well as Adobe Bridge (same issue). This has been the problem from the beginning. It hasn't worked on this computer or with these latest adobe applications.

 

In my experience of using Mac and Adobe this has often been a common problem. On my old Mac I couldn't go beyond OS El Capitan (which is why I bought a new Mac) and then depending on Mac OS and Adobe Application version, they often work in sync but it would appear as soon as one or the other updates then the issue can occur and has occured many times without finding a solution?

 

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Community Beginner ,
Mar 04, 2020

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Uh! That sounds horrible.  I am SO sorry.   

 

This is my first upgrade OS/Adobe sync experience as I've been using legacy for a while, so I am personally not experienced, nor do a I have strong OS background.  Maybe it's a permissions issue  between Adobe and Apple due to constant security patches, but I really don't know.   

 

Sorry to not be of more help.

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Participant ,
Mar 04, 2020

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Not to worry, thank you for responding.

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New Here ,
Mar 09, 2020

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I have 2019 MacBook Pro running latest version of Catalina.  I use Lightroom Classic and the last time I successfully imported iPhone 8 photos to lightroom was September 2019, prior to purchase of new MacBook.  I tried above settings with no success.  Import screen still shows"no photos found".  My phone is primary source of Lightroom therefore with import not working LR is of little use.  Has anyone else solved this problem?

 

UPDATE:  Continue to be unable to IMPORT photos from iPhone to LR.  I found a workaround that uses Apple application Image Capture.  I created a folder in PICTURES folder as destination folder, then used Image Capture to select photos on iPhone to be updoaded to MAC and copied photos to the new folder.  Once in destination folder, I IMPORTED photos in this folder to LR.  Much easier if direct from LR, but this does not work for me.

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New Here ,
Apr 07, 2020

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This has literally just saved my sanity, Files and Folders was not enabled. Now my problem is fixed. Thank you!

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New Here ,
Aug 16, 2020

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Couldn't get any of these solutions to work, but there's a fast 2-step workaround:

 

In photos, bulk select as many photos as you'd like — e.g. Recents. Squeeze the pix till you have rows of 3 — at the top right of the iPhone screen it should say Select. Swipe across the pix you want to import into LRC. At the bottom left, there'll be an AirDrop symbol; touch it and it will show your Mac and boom, your photos will be in your Downloads folder ...

From which LRC will happily move them to your Mac's Lightroom folder. (mine is on a separate drive for Movies & Photos)

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