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Stuck on Import/Export screen after System Crash

New Here ,
Apr 18, 2020

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After my PC crashed every time I open LR classic it opens at the Import/Export screen.  If I click cancel it reappears after a few seconds.  I've imported files but it does stop the screen from reappearing.
I cannot work but do not want to reinstall as this will lose my Collections and Catalog connection

 

regards 
David

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Stuck on Import/Export screen after System Crash

New Here ,
Apr 18, 2020

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After my PC crashed every time I open LR classic it opens at the Import/Export screen.  If I click cancel it reappears after a few seconds.  I've imported files but it does stop the screen from reappearing.
I cannot work but do not want to reinstall as this will lose my Collections and Catalog connection

 

regards 
David

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LEGEND ,
Apr 18, 2020

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What is the "Import/Export screen"?

 

"I cannot work but do not want to reinstall as this will lose my Collections and Catalog connection" 

 

Completely incorrect. 

 

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New Here ,
Apr 18, 2020

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What is the "Import/Export screen"?

The Screen that displays when in the Library Module and you click the export button

Completely incorrect. 

So if I reinstall it will not overwrite my attribute changes?

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LEGEND ,
Apr 18, 2020

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Sounds like a canadate for resetting the preference file. Resetting the preference file is Adobe speak for deleating the preference file and then letting Lightroom Classic to recreate it.

 

The preference file can get corrupted, resulting in odd behavior. Some people have a knee jerk reaction in thinking they need to uninstall then reinstall Lightroom Classic, maybe that could be called for, but it would be better to first reset the preference file.

 

Be aware that resetting the preference file will result in Lightroom Classic creating a new catalog instead if opening your previously opened catalog (normally) so make sure you know where your catalog is. 

 

Be aware the resetting the preference file will revert some settings in Preferences to defaults. So be aware of what you have changed, so that you can put those back the way you want them.

 

some links:

 

https://lightroomers.com/replacing-the-lightroom-preference-file/745/

 

https://www.youtube.com/watch?v=bARt-hoCc2Q

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3
Laura Shoe (https://laurashoe.com) shows you how to reset Lightroom's preferences to resolve buggy behavior. Check out Laura's comprehensive Lightroom Worksh...

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New Here ,
Apr 18, 2020

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Many Thanks!
That's given me what I need 🙂

 

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