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Sync Deleted Master Files

New Here ,
Apr 02, 2020

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I had a number of collections synced to CC so that I could access them on Lightroom for  ipad and was also using the ipad to store and uplaod files while traveling. Due to spotty wifi, I wound up with numerous upload errors which essentially made it so my CC account was unable to sync. Even one error will jam it up and I had hundreds. Rather than try to resolve them individuall and on the advice of Adobe Customer support, I just deleted everything from my cloud, as I was told that it would not affect locally stored files and I could resync my collections.  This does not seem to be the case.

First: All collections were stripped of photos - luckily i was able to rebuild from a catalog backup. Not as recent as I would have liked, but fine.

Second: Once I realized this was happening I paused the sync and never resumed it. It's bee n weeks now and I'm noticing a MAJOR PROBLEM:

Master files are missing off my local drive - essentially my top portfolio images. I have an offsite backup that I will be able to recover most from, albeit tediously, but I want to know a few things:

 

Why would  CC delete with my local files? I thought it just synced photos in and out of collections.

What could I have done differently, considering I had a sizeable logjam in my Sync?

What can I do now, considering that syncing is paused and I do not want to lose any more master files?

 

 

 

 

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Sync Deleted Master Files

New Here ,
Apr 02, 2020

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I had a number of collections synced to CC so that I could access them on Lightroom for  ipad and was also using the ipad to store and uplaod files while traveling. Due to spotty wifi, I wound up with numerous upload errors which essentially made it so my CC account was unable to sync. Even one error will jam it up and I had hundreds. Rather than try to resolve them individuall and on the advice of Adobe Customer support, I just deleted everything from my cloud, as I was told that it would not affect locally stored files and I could resync my collections.  This does not seem to be the case.

First: All collections were stripped of photos - luckily i was able to rebuild from a catalog backup. Not as recent as I would have liked, but fine.

Second: Once I realized this was happening I paused the sync and never resumed it. It's bee n weeks now and I'm noticing a MAJOR PROBLEM:

Master files are missing off my local drive - essentially my top portfolio images. I have an offsite backup that I will be able to recover most from, albeit tediously, but I want to know a few things:

 

Why would  CC delete with my local files? I thought it just synced photos in and out of collections.

What could I have done differently, considering I had a sizeable logjam in my Sync?

What can I do now, considering that syncing is paused and I do not want to lose any more master files?

 

 

 

 

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Problem or error

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54

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Adobe Community Professional ,
Apr 02, 2020

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You are not alone in trying to understand 'Sync' with Lr-Classic.

Have a read of this Lightroom-Queen forum thread that discusses this topic. You may find your answer within the thread posts-

https://www.lightroomqueen.com/community/threads/what-i-have-learned-about-lightroom-sync.39923/

 

 

Regards. My System: Lr-Classic 9.4, Lightroom 3.4, Photoshop 2020 (21.2.1), Nikon DSLR, Windows-10.

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Tony_See LATEST
Adobe Community Professional ,
Apr 02, 2020

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That's a very frustrating outcome for you.

Can you post your Lightroom and OS versions please and an insight into the file format of your master files which have gone missing?

 

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